Why do we pay for 'service' when it's this poor?

[shilala]

Sears makes my head hurt. They really went to crap. We bought everything from Sears for a long, long time. Now I buy garden hoses there.
I buy tons of stuff at Lowes, but haven't bought an appliance that I can remember.
My girlfriend bought a fridge at Sears a few months ago, I took a trailer to pick it up.
I wish I'd had a video camera. To watch them go through not knowing what we were talking about, where it was, and trying to get two old guys and a kid to get it on the trailer, it was priceless.
It's sad. They used to be awesome.

Originally Posted by shilala

Sears makes my head hurt. They really went to crap. We bought everything from Sears for a long, long time. Now I buy garden hoses there.
I buy tons of stuff at Lowes, but haven't bought an appliance that I can remember.
My girlfriend bought a fridge at Sears a few months ago, I took a trailer to pick it up.
I wish I'd had a video camera. To watch them go through not knowing what we were talking about, where it was, and trying to get two old guys and a kid to get it on the trailer, it was priceless.
It's sad. They used to be awesome.

Every time I do an instore pickup and my wife is with me it seems to take 3 times as long as when I'm alone. Every time I get my stuff and get back in the car with her she's pissed off because it took 'forever'.