Why do we pay for 'service' when it's this poor?

thebayratt · 06-14-2010, 06:30 PM

I am the delivery manager for a local Lowe's and here is my 2cents:

1. They (Sears) should have told you at the point of purchase that you need either a 3 or 4wire cord. I deffinately wouldn't suggest using an old cord. I have seen some that are litterally burnt/melted on the ends. I wouldn't even plug the new stove in that the box needed to be replaced asap. Old cords can (I didn't say will) void a warranty in some cases.
They should have sold you one (or both cords if you aren't sure.)

2. The anti-strain is required in some areas and some areas they are not... If you don't plan on moving your stove in and out of the hole alot..... i wouldn't worry about it too much. The Range cords are usually pretty thick insulated. You can get a "romex connector" and it screws to the oven hole where the cord goes through and clamps to the cord to keep it from rubbing.
But they should have taken it off for you.

3. Anti-tip bracket. We (Lowe's) don't/can't install them either. Think of it this way, would you want them yahoos drilling into your floor? Kind-of like they won't let us install them either, bc we don't know whats under/in your floor. There is actually a disclaimer on a delivery ticket saying we do not install them. There are houses up off the ground with electrical and water lines that run under the floor. Imagine drilling through one of those.
I wouldn't worry at all about the bracket; unless you plan on making love on your oven door while its open, or you have kids that like to dance on your oven door. Ovens are decently heavy, if you are cooking something heavy enough that when you set it on the door and your oven tips over...... the racks inside won't hold it either~
Yes, most anti tip brackets are resuable. All they do is catch the back leg and hold it to the ground; its just a matter of positioning it.

Sears usally has third party delivery crews (they aren't Sear's employees)(basically subcontractors). That means less liability for Sears. Sears is known for long waits for appliances, many stores only have displays with an area warehouse with the actual products.
BTW Lowe's has free delivery within 100miles of the store.

06-14-2010, 06:30 PM	#7
thebayratt Still Watching My Ash Join Date: Jan 2010 First Name: Shawn Location: Mississippi Posts: 1,326 Trading: (11)	Re: Why do we pay for 'service' when it's this poor? I am the delivery manager for a local Lowe's and here is my 2cents: 1. They (Sears) should have told you at the point of purchase that you need either a 3 or 4wire cord. I deffinately wouldn't suggest using an old cord. I have seen some that are litterally burnt/melted on the ends. I wouldn't even plug the new stove in that the box needed to be replaced asap. Old cords can (I didn't say will) void a warranty in some cases. They should have sold you one (or both cords if you aren't sure.) 2. The anti-strain is required in some areas and some areas they are not... If you don't plan on moving your stove in and out of the hole alot..... i wouldn't worry about it too much. The Range cords are usually pretty thick insulated. You can get a "romex connector" and it screws to the oven hole where the cord goes through and clamps to the cord to keep it from rubbing. But they should have taken it off for you. 3. Anti-tip bracket. We (Lowe's) don't/can't install them either. Think of it this way, would you want them yahoos drilling into your floor? Kind-of like they won't let us install them either, bc we don't know whats under/in your floor. There is actually a disclaimer on a delivery ticket saying we do not install them. There are houses up off the ground with electrical and water lines that run under the floor. Imagine drilling through one of those. I wouldn't worry at all about the bracket; unless you plan on making love on your oven door while its open, or you have kids that like to dance on your oven door. Ovens are decently heavy, if you are cooking something heavy enough that when you set it on the door and your oven tips over...... the racks inside won't hold it either~ Yes, most anti tip brackets are resuable. All they do is catch the back leg and hold it to the ground; its just a matter of positioning it. Sears usally has third party delivery crews (they aren't Sear's employees)(basically subcontractors). That means less liability for Sears. Sears is known for long waits for appliances, many stores only have displays with an area warehouse with the actual products. BTW Lowe's has free delivery within 100miles of the store.