Why do we pay for 'service' when it's this poor?

[Tenor CS]

I have to say, I am impressed when I go into Lowe's. The stores are big, clean, and well-lit. If I need help, I can find someone in under 60 seconds. If I ask them where something is, they speak English, and they know. And in the very rare cases where they don't know, they can find out quickly. I never get the "it's not my department" blow-off.