Why do we pay for 'service' when it's this poor?

neoflex · 06-14-2010, 05:45 PM

I bought a Washer and Dryer from them and bought the service contract for 5 years for both. Recently we had some issues with the Dryer and it literally took 5 visits to get the problem remedied. Most of this was because the first 3 times they sent the same guy and he was just band aiding the problem rather than ordering the needed replacement parts. When the second guy came on the 4th visit he ordered a crap load of parts and came back a week later to install them. Problems solved. I think they finally sent a new tech because I ended up taking the thing apart a saw new parts were needed and chewed the CS rep a new one and said their tech was incompetent.
The problem is a good portion of society just doesn't take pride in their work anymore and just do enough to get by and collect a paycheck.

06-14-2010, 05:45 PM	#4
neoflex I'm nuts for the place Join Date: Nov 2008 First Name: John Location: Monroe, NC Posts: 2,765 Trading: (32)	Re: Why do we pay for 'service' when it's this poor? I bought a Washer and Dryer from them and bought the service contract for 5 years for both. Recently we had some issues with the Dryer and it literally took 5 visits to get the problem remedied. Most of this was because the first 3 times they sent the same guy and he was just band aiding the problem rather than ordering the needed replacement parts. When the second guy came on the 4th visit he ordered a crap load of parts and came back a week later to install them. Problems solved. I think they finally sent a new tech because I ended up taking the thing apart a saw new parts were needed and chewed the CS rep a new one and said their tech was incompetent. The problem is a good portion of society just doesn't take pride in their work anymore and just do enough to get by and collect a paycheck. __________________