cheaphumidors.com purchases??

Originally Posted by AD720

So on the 26th you got exactly what you wanted and then on the 27th you changed your mind?

Did you read the entire posting? You obviously missed Dave's first e-mail to me on December 24th where he gives me 3 options…particularly option 1.

1) We can send a replacement. This requires us filing a claim with the shipping company and them picking the item up for inspection. The damaged item must be placed in all original packaging and available for pickup. Pickup typically takes 1-3 days, and the claim takes around 5-7 days. Once the claim is complete we can send a replacement item to you at no additional expense.

When I responded to Dave on December 25th noting that I would like to exercise option 1 (humidor replacement) he pulled that option off the table. I was not interested in a discount on the product…I was not interested in store credit…I simply wanted an undamaged humidor…the humidor I paid for. I did not buy an “imperfect” humidor…I purchased a new one…and that is all I wanted.

After many e-mails back and forth and seeing how Dave was trying to dance around absorbing any cost himself, I had second thoughts about sending the humidor back. Seeing how Dave was attempting to get the shipping company to cover the damage and seeing how his story changed from one e-mail to the next, I was reluctant to send a humidor back to Dave at my expense and hope that he sends a replacement. I was already burned by Dave once, do I want to risk sending a humidor back and hope that he returns a new one after the e-mail correspondence we had. Some of you may have, but I was not willing to take the chance of being burned twice.

Dave does deserve kudos for responding on Christmas Eve and Christmas day…that is commendable. However, I believe he should have honored the option number 1 that he offered to me up front. In the end, I did not request a discount or an in-store credit and did not send the humidor back…that was my choice.

I wish everyone well if they purchase items from CheapHumidors…I will not. The original poster of the thread was asking for experiences with CheapHumidors and I assumed the poster wanted to hear the good and bad. Please keep in mind that any time you order from an online company and you receive your purchase within few days (and undamaged) everyone is happy….you see customer responses like “fast shipping, great company, excellent product.” This is not a true test of a company’s customer service…a true test is when they have to deal with customer issues and how they handle it.

Since I am not a cigar smoker I doubt that I will check in with this forum after today so I want to wish everyone a safe and happy New Year.

Enjoy your cigars guys,
Linda

[icehog3]

Originally Posted by Linda

company’s customer service…a true test is when they have to deal with customer issues and how they handle it.

I agree, Linda.

When the door I received for the cabinet humidor wasn't up to standards, Dave had a new one out to me the next day, and told me to discard the unusable one.

So my experience was a great one, as was my other cabinet purchase that went off without a hitch.

Originally Posted by s15driftking

To the onlookers, i'm glad some of you had satisfying experiences with Cheaphumidors.com

From what I have read here and other forums, I would change "some" to "the vast majority".

And remember, you have not had any "dissatisfactory" experiences....you just know someone who said they did.

Hope that isn't "jumping down your throat".

[CheapHumidors]

Man, I can't win. Look, last year we sent out over 20,000 orders. I am sure there will be some people that had or have problems. We are only human. Mistakes happen. Things get wrecked in transit. Lost in the mail, etc. We try our best to fix them. Most people end up satisfied. Some people never are satisfied. I have come to realize after 12 years in the business that most people are inherintly good. There is just a small percent that likes to complain and will never be satisfied. I tried to help out Linda then she changed her mind and felt it better to file a complaint with the BBB. Heck, I even informed her she sent the complaint to the wrong BBB and gave her the address for the correct one so it would have a fair shake at getting to us for response. Linda, if you read this, I;d still like to help you. You know my emil.

[lostark374]

Guys I know i'm a nobody here but I thought I would share my thoughts on all of this.

There is not one single vendor out there that has a 100% satisfaction rate... maybe you just haven’t found the one person that wasn’t happy.. But they do exist.

There are people in this world that will never be satisfied and that’s a fact. You need to look at a vendor’s track record as a whole and not jump on a bandwagon because one person has a horror story to tell.


I can all but guarantee that in that horror stories you being a third person will never have the entire story from both sides. Thus never be totally informed.


Also people you need to remember when ordering a natural product (a wood humidor or a cigar) that it may or may not have color variations and different textures. This is not the fault of the manufacturer but most still replace or discount the item based on that. I have not seen pictures or images of the damage but i’m sure it was enough for anyone to complain .... if you believe that you have never done customer service.


As for me I will look at an overall rating or ask people that I trust for an HONEST opinion of any dealings they have had with a vendor.

[icehog3]

Originally Posted by lostark374

I can all but guarantee that in that horror stories you being a third person will never have the entire story from both sides. Thus never be totally informed.

Exactly...."I know a guy who got bad service" ain't a review, it's an anecdote.

[MarkinAZ]

I purchased the Tuscany Cigar Humidor from CH back in August of 2005 without a hitch. Been happy with it eversince (although I've outgrown it and it now sits near El Cooliador)

[SeanGAR]

Seems to me that a lot of issues result from poor communication. Pictures are very helpful to the retailer if the purchaser is complaining about some aspect of the purchase.

In the case at the other place, the guy received a unit damaged on transit. What did he do? First thing, season it. Hello ..... the box was crushed, this was obviously shipping damage .. you season it for means you plan on keeping it. Bugs Bunny said it well.

In the other case, although it was suggested that the damage was during manufacturing, a crushed corner sounds more like shipping damage to me, which is probably why filing a claim with the shipper was one of the options. If the OP provided pictures of the shipping container and the unit, the seller would know immediately what the scoop is.

I've purchased from cheaphumidors many times with no problems to report. I've purchased from Thompsons once and was annoyed with random phone calls from those idiots for months. As well, their house brand cigars resoundingly suck. I should have known better on Thompsons .. but I saw a "deal" that was too good to turn down. Their service also sucked, the cigars arrived very dry, the shipment was very slow, and their house brand cigars sucked ... reeking of ammonia was the least of their faults.

Thompsons is a place that I will avoid like the plague forever. They sometimes send me catalogs ... I toss them immediately. Cheaphumidors is one of the first places that I look for things that they sell. YMMV.

I have a friend who is anal about anything that he buys. To the point that he bugs the **** out of me. I would hate to be a retailer with him as a customer. I saw what he complained about once with an ebay purchase. I just laughed ... it (the problem) would not have bothered me one bit, but he was pretty much foaming at the mouth over it.