cheaphumidors.com purchases??

[s15driftking]

Cigar customer service is different from alot of other industries.

Put it this way. Every place that i've ever done business with, that i've had quality issues with, has done right by their customer service and satisfied me to no end by making things work.

I EXPECT every cigar (and related) company to do the same, and when i see one who doesn't, I have no choice but to write them off. Not once have i had a problem with thompsons... and if i did, i wouldnt go there anymore.

And when a guy gets a busted up humidor that had much more extensive damage than a normal "imperfect" i would expect the company to RETURN the item. And if they dont return it... they are basically seeing "haha, we pawned the beat up **** off on you and we wont take it back"...Technically, if its an imperfect, why cant they take it back and re-sell it as an imperfect? the answer is. its worse that just an "imperfect" should be and they dont want that beat up box back... Truth


Case in point - i wont support people who pawn and overly "imperfect" humidor off on someone and wont take it back. Done

I bought the Treasure Dome last year. Everything's kosher with the humi. I also bought my first set of beads from them, major mistake. Buy your beads from shilala, Scott. The hygro I got from them is the best that I have.

Also go to Wal-Mart and buy a 150 quart cooler.

You'll need it

[Kreth]

Originally Posted by s15driftking

Cigar customer service is different from alot of other industries.

Put it this way. Every place that i've ever done business with, that i've had quality issues with, has done right by their customer service and satisfied me to no end by making things work.

Help me understand this logic. You won't do business with cheaphumidors.com because of *1* customer service issue, but you'll do business with Thompson despite *many* customer service issues? I mean, I'm a newbie, and I'd think twice before buying from Thompson.

#1 - cheaphumidors is an excellent retailer

#2 - did NO ONE NOTICE this particular point???

FERGIE NEEDS A VINO!!!!!

[s15driftking]

Originally Posted by Kreth

Help me understand this logic. You won't do business with cheaphumidors.com because of *1* customer service issue, but you'll do business with Thompson despite *many* customer service issues? I mean, I'm a newbie, and I'd think twice before buying from Thompson.

No, what im saying is that i've never heard a story that the customer has gotten so blatantly screwed.

If you have a similar story about Thompsons, please share. I will deffinitely make a decision based upon your instance as i did with the guy in the link i posted.

[Kreth]

Originally Posted by s15driftking

If you have a similar story about Thompsons, please share. I will deffinitely make a decision based upon your instance as i did with the guy in the link i posted.

This? Or maybe these? If I Google a company name and see a lot of complaints on Ripoff Report et al; that's a big red flag to me...

[AD720]

Originally Posted by s15driftking

Cigar customer service is different from alot of other industries.

Put it this way. Every place that i've ever done business with, that i've had quality issues with, has done right by their customer service and satisfied me to no end by making things work.

I EXPECT every cigar (and related) company to do the same, and when i see one who doesn't, I have no choice but to write them off. Not once have i had a problem with thompsons... and if i did, i wouldnt go there anymore.

And when a guy gets a busted up humidor that had much more extensive damage than a normal "imperfect" i would expect the company to RETURN the item. And if they dont return it... they are basically seeing "haha, we pawned the beat up **** off on you and we wont take it back"...Technically, if its an imperfect, why cant they take it back and re-sell it as an imperfect? the answer is. its worse that just an "imperfect" should be and they dont want that beat up box back... Truth


Case in point - i wont support people who pawn and overly "imperfect" humidor off on someone and wont take it back. Done

I give up.

[icehog3]

Originally Posted by s15driftking

I EXPECT every cigar (and related) company to do the same, and when i see one who doesn't, I have no choice but to write them off. Not once have i had a problem with thompsons... and if i did, i wouldnt go there anymore.

Let me make sure I am understanding this....You didn't have a problem with cheaphumidors, your friend did. So you "saw one who doesn't (provide the cutomer service you expect)", so you "have no choice but to write them off."

OK.....so you have seen scores of people screwed by Thompson's on the boards, why don't you "write them off"?

Seems to me you are using one logic to do one thing, and not following the same logic on another. I smell an agenda.