cheaphumidors.com purchases??

[14holestogie]

Originally Posted by CheapHumidors

Mind if I chime in here? Firstly hi everyone, this is Dave, owner of Cheaphumidors.com. member of the board contacted me today and suggested I check out this thread. Nice to see such a vibrant online community, never knew CA even existed until today. Definately will add to my bookmarks.

I really appreciate the kind words you have been throwing around about me here. I did want to address s15driftking as I don't believe he has the entire story.

On November 13th a customer, named David purchased an imperfect foot locker humidor and some trays. He received the item and the humidor had a dent in the corner and the trays were broken. He sent an email, however we never received it. Hey email isn't perfect, but his second email made it through and he was very upset that the trays arrived broken, and the humidor had a dent. Now look, we sell imperfect items, they are fully functioning, but will have a dent or nick or ding, thats why they are reduced in price. The trays however were new and shouldn't be damaged at all. This is exactly what we wrote back to him:

David,

We are happy to send new trays if they are damaged, those certainly should not have been and I apologize. As for the humidor, it is an imperfect and sold as such. The ding is what makes it an imperfect. The damage to the box doesn't mean it occured in transit, more likely it was sent that way, hence why it was an imperfect. Imperfects, as with all of our models come with a 30 day moneyback guarantee. If you do not like the imperfection or anything else you can certainly send it back for a refund. Imperfects are tested to ensure they work and are not intended to be show pieces, just a practical storage method that is 20%+ less than our regular prefect prices.

Dave

We followed up later in the day with this email:

If you are not happy with the humidor you just need to send it to us, and if you want a replacement and we have another imperfect we can send it, and you c an use the brass plate on the new item. If we don't have another imperfect you can opt for a store credit or credit to your credit card. As for the trays, you wouldn't be responsible for those as they were broken and we can send replacements free of charge.

Some 20 days later and I never heard back from the guy. I was more than happy to take care of everything for the guy.

So, I am sorry if there is/was some confusion on what went down. I hope that clears things up for you s15driftking and if you ever need anything please feel free to let me know.

...and that my friends is how customer service works. Thanks for the clarification and welcome to the site, Dave.

[CheapHumidors]

Originally Posted by 14holestogie

...and that my friends is how customer service works. Thanks for the clarification and welcome to the site, Dave.

Thanks!!! Now I have to go freeze my ass off here in Tampa. 27 degrees, freaking ridiculous.

[AD720]

Thanks for chiming in Dave.

You might want to do an intro over in the "Retailers" sections. Then you get your name in shiny green (designated as a retailer).

[pnoon]

Welcome to The Asylum, Dave.

Originally Posted by AD720

You might want to do an intro over in the "Retailers" sections. Then you get your name in shiny green (designated as a retailer).

I'll make that happen now.

[AD720]

Originally Posted by pnoon

I'll make that happen now.

Now that is service!

[zmancbr]

Originally Posted by AD720

Now that is service!

Peter is all over like Bao on a... well I better not say...

[newcigarz]

Originally Posted by CheapHumidors

Thanks!!! Now I have to go freeze my ass off here in Tampa. 27 degrees, freaking ridiculous.

welcome Dave, cool here in Florida today, Huh?