How to deal with poor service?

[markem]

Originally Posted by Swif

Fencefixer



As I sated I have received more emails in the last hour then in the last 3 months from the owner.

Excellent! I've only had minimal interaction with fencefixer, but he impresses me as someone who wants to do the right thing.

Now, tell us specifically what the problem was. He's been named, so spell it out and give him a chance. If he effed-up, I expect that he will own-up and man-up and say so. That's the way we are. We are not looking to cast blame, but we want all the inmates of CA to be comfortable with each other and are willing to stage a small intervention if so required.

You are doing great, so far. Let's bring this to conclusion so that you are happy, fencefixer is happy and the inmates are happy. Otherwise, we get a bit grumpy (joking!).

Yes, we do seriously care about you, fencefixer and this issue.

btw, do not release emails or PMs. You can talk about what they contain, but it is not polite to release them.