How to deal with poor service?

Fencefixer

I am glad you understand.

To clear up what I am looking for: I want my money back as I gave plenty of time to resolve my dissatisfaction. I was told the problems would be fixed, they were not. i was told I would get a refund and I have not been fully refunded. I am at this point as build guilty was not up to par with other builds and was recognized by the build who stated he rushed the build.

I will hold releasing the company and product to see what out come may come in the next few weeks. If nothing then I will release the information as well as emails that I have sent and received.

As I sated I have received more emails in the last hour then in the last 3 months from the owner.

[markem]

Originally Posted by Swif

Fencefixer



As I sated I have received more emails in the last hour then in the last 3 months from the owner.

Excellent! I've only had minimal interaction with fencefixer, but he impresses me as someone who wants to do the right thing.

Now, tell us specifically what the problem was. He's been named, so spell it out and give him a chance. If he effed-up, I expect that he will own-up and man-up and say so. That's the way we are. We are not looking to cast blame, but we want all the inmates of CA to be comfortable with each other and are willing to stage a small intervention if so required.

You are doing great, so far. Let's bring this to conclusion so that you are happy, fencefixer is happy and the inmates are happy. Otherwise, we get a bit grumpy (joking!).

Yes, we do seriously care about you, fencefixer and this issue.

btw, do not release emails or PMs. You can talk about what they contain, but it is not polite to release them.

[backwoods357]

Originally Posted by Swif

I will hold releasing the company and product to see what out come may come in the next few weeks. If nothing then I will release the information as well as emails that I have sent and received.

As I sated I have received more emails in the last hour then in the last 3 months from the owner.

Please excuse my tone, I just don't like this format, I feel this whole thread is just a threat to trash the vendor if you don't get a refund. If/when this vendor does cut you a check you are just planning on telling us nothing and considering the issue done? If you have been in regular contact with this person about the issue for a year it's time to pm a mod or just bring it forward and let them explain.

Originally Posted by backwoods357

Please excuse my tone, I just don't like this format, I feel this whole thread is just a threat to trash the vendor if you don't get a refund. If/when this vendor does cut you a check you are just planning on telling us nothing and considering the issue done? If you have been in regular contact with this person about the issue for a year it's time to pm a mod or just bring it forward and let them explain.

You are free to speak you mind as am I. If I just wanted to trash the vendor I would had given a name and not worried about it a long time ago.

If I do get my refund I will let the community know I did receive my refund. Hopefully the refund takes place soon so I do not feel as if I have to name the vender and person.

I have not had regular contact with the vender as stated. As far a pm a mod about my transaction, what will that do?


I also stated that I have been truthful and if that is in question and I feel the need to release communications for the vendor and my self to protect my name and my word I will do so with no worries.

[BlindedByScience]

Originally Posted by Swif

If I just wanted to trash the vendor I would had given a name and not worried about it a long time ago.

If you tell the honest truth about what happened and how it happened, it's not "trashing" the vendor, it's being honest with your BOTL's and could prevent another from making an expensive mistake. Best case the vendor steps up and makes it right to your satisfaction. There is another possibility....

Honestly, after the two threads you created (and seem to have deleted the pics) IMHO I think it's time to own up to who it is and offer some value to the community. Anything else feels like whining....

B.B.S.

[pnoon]

Originally Posted by BlindedByScience

If you tell the honest truth about what happened and how it happened, it's not "trashing" the vendor, it's being honest with your BOTL's and could prevent another from making an expensive mistake. Best case the vendor steps up and makes it right to your satisfaction. There is another possibility....

Honestly, after the two threads you created (and seem to have deleted the pics) IMHO I think it's time to own up to who it is and offer some value to the community. Anything else feels like whining....

B.B.S.

Well said, Sir.

[jluck]

Box it up and send it back.

[fencefixer]

Originally Posted by jluck

Box it up and send it back.

Yeah just not to me please, thanks. lol

Originally Posted by jluck

Box it up and send it back.

If I would have done this I would be out of money and a humidor that I have yet to use.

Originally Posted by BlindedByScience

If you tell the honest truth about what happened and how it happened, it's not "trashing" the vendor, it's being honest with your BOTL's and could prevent another from making an expensive mistake. Best case the vendor steps up and makes it right to your satisfaction. There is another possibility....

Honestly, after the two threads you created (and seem to have deleted the pics) IMHO I think it's time to own up to who it is and offer some value to the community. Anything else feels like whining....

B.B.S.

I have only made this thread. The other is from some else and another vendor.
Nothing to do with what I am talking about