How to deal with poor service?

I don't have clearer pictures and I am not going to take new ones just to post. I have sent these to the maker and has been confirmed by the maker of the concerns. Also the maker has committed for fixing then committed to refunding.

I agree that I could have made my one. I did pay for one to be built thinking I would have a well made humidor. I got a good humidor with problems.

[jluck]

Originally Posted by Swif

I have not been refunded my full amount.

I have received less about 10% of what i paid and still have a product that has the problems when I received it. .

Originally Posted by Swif

I don't have clearer pictures and I am not going to take new ones just to post. I have sent these to the maker and has been confirmed by the maker of the concerns. Also the maker has committed for fixing then committed to refunding.

I agree that I could have made my one. I did pay for one to be built thinking I would have a well made humidor. I got a good humidor with problems.

Is this stating you got back 90% of the purchase price so far and a offer to keep it after being refunded? Or are you saying you got back 10% of the purchase price? In which you said you got back $250.00 so far meaning this was a 2,500 dollar humidor?
And has this been going 3 months, 9 month,1 year or two years? all numbers that have been thrown around in this vendor pressuring thread.

This would be easier with concise factual information.

I am not defending the maker by no means, If you as a consumer are not happy...get a refund and keep or send the damn thing back. If they refuse a refund seek legal help.