CI COMC Customer Service Appreciation

[mkarnold1]

Originally Posted by Digs

Hi kevin really not an issue of "making it right" this was just an extra stick they decided to include. Not that I need it of have room for it lol

The real point is, they advertised that they were including the extras and then did not. The preemptive apology and statement that they recognized the possible issue and will make it right is a sign of good customer service.