CI COMC Customer Service Appreciation
 

I signed up for CI's Cigar Of The Month Club and I just received this email:

Happy 2012 and thank you for choosing Cigars International for your cigar purchases!

Earlier this week we shipped your Cigar of the Month Club cigars. If you haven’t received them yet, you should see them within the next day or two. When you read this month’s Tobacco Leaf, you’ll see that we wanted to include two bonus Blend Lab cigars. However, shortly after the orders left our warehouse, we discovered that the bonus cigars we wanted you to try were still in the warehouse, NOT in your shipment.

I’m not sure how it happened. Did the guys in the warehouse think we were kidding when we said to include extra cigars? Did the guy who compiles the sampler each month start drinking decaf? Or for you conspiracy theorists, did the guys from Area 51 somehow teleport the cigars out of the warehouse when the COMC was being built, only to teleport them back on Wednesday? (yeah, we don’t believe that one either, but it’s a thought!)

Whatever the cause, we discussed at great length how to make this right for you. We ruled out personal deliveries by the guys in the warehouse (they’d have too much fun!). Likewise, when sending the cigars alone, there is a much greater possibility of damage, increasing your frustration. We also dismissed teleporting them since, well, there is no such thing!

We thought the best way to get you those extra cigars was to include them with your next shipment. So look for your bonus Blend Lab cigars with your February sampling. From all of us at CI, I certainly apologize for this inconvenience. If you have any questions or concerns, please don’t hesitate to give us a call at 888-244-2790, option 2 for Customer Service.

Thank you!

Trish Densmore

Customer Service



According to the tracking # January sticks should be in my mailbox waiting for me wheni get home today.

So, anyway just wanted to give some love to CI for a min and share with all of you.

Re: CI COMC Customer Service Appreciation
 

I am glad to see they are making it right with you Mickey. Show us the goods when you get the mail today. I'm anxious to see the selection.

Re: CI COMC Customer Service Appreciation
 

Me too Kev, Me too

Re: CI COMC Customer Service Appreciation
 

Good customer service makes all the difference when it comes to business.

Re: CI COMC Customer Service Appreciation
 

Just opened my box!!! Some nice looking sticks...but I won't ruin the surprise like Digs did for me :sad Some reason he gets his one day before mine and we live on the same block???

Re: CI COMC Customer Service Appreciation
 

http://i33.photobucket.com/albums/d6...6496363309.jpg

Alec Bradley American Classic Blend Toro (x2)
Gurkha 8 Year Aged Legend Toro (x2)
La Gloria Cubana Artesanos Retro Especiale Club (x2)
Montecristo White Belicoso (x2)

Re: CI COMC Customer Service Appreciation
 

Nice. I just got a 5er in the other day of those AB's. Excited to try one. I may tonight.

Re: CI COMC Customer Service Appreciation
 

Sweet, Gurkha's!!! :r

Re: CI COMC Customer Service Appreciation
 

Nice score Mickey!

Re: CI COMC Customer Service Appreciation
 

love those monte whites, and have been intrigued by the AB and LGCs you got for a little while.

Re: CI COMC Customer Service Appreciation
 

Seems like Gurkhas are an ongoing joke here. Is this true? are they just bad cigars in general?

Re: CI COMC Customer Service Appreciation
 

I haven't had one that was worth purchasing yet. Not all are bad but none I have had are good either. I believe Mac has located the extremely rare Gurkha that tastes good, might just be a rumor. They also have a bad reputation with over pricing their MSRP making a normal price of a cigar look like a sale. That being said, they do an amazing job with their packaging. I am still gonna try the cellar reserve (I think that's the name) to see if there is any hope for me and this brand. These are only my opinions, don't take my word for it, try them and make up your mind.

Re: CI COMC Customer Service Appreciation
 

The problem I have with Gurkha's is that they oversaturate the market with a new cigar every 3 days it seems. And most of them aren't worth it. Yes they have great packaging, but I can't smoke a pretty box or some neato special ops knife. C'mon man!

Re: CI COMC Customer Service Appreciation
 

yeah i was starting to come to a realization about that. i just bought 20 though. i'll try it and see but i can always gift them. like it was said, they're cheap

Re: CI COMC Customer Service Appreciation
 

I fell for the spec ops packaging...free knife, travel humidor, etc... Cigars are great...for giving to my brothers in law. I do, however, love the 30 ct. travel humidor they came in. Use it almost everyday but no Gurkha's in there.

Re: CI COMC Customer Service Appreciation
 

Guess I'm a sucker. I didn't get anything free :(

Re: CI COMC Customer Service Appreciation
 

I don't mind Gurkha's I have had a couple that I liked, but the one I couldn't stand was the European Selection, that one bored me to tears, no flavor, nothing....like smoking an E-cigarette.

Re: CI COMC Customer Service Appreciation
 

Matt I did too, I love my yellow travel humi! I look at it this way the case is worth $49 the cool blade is worth probably $69-89 so it got the sticks almost 4 free and got 10 pack sampler! Oh ya don't forget the gold dabloom!

Re: CI COMC Customer Service Appreciation
 

Hi kevin really not an issue of "making it right" this was just an extra stick they decided to include. Not that I need it of have room for it lol

Re: CI COMC Customer Service Appreciation
 

The real point is, they advertised that they were including the extras and then did not. The preemptive apology and statement that they recognized the possible issue and will make it right is a sign of good customer service.