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Old 01-22-2013, 04:16 PM   #1
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Default Palio replacement?

I sent my cutter in to Marc on January 5th. Still haven't received replacement. I haven't been able to reach them. I am not doubting their high level of CS, as it has been impeccable in the past. Is the turnaround usually this long?
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Old 01-22-2013, 04:20 PM   #2
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Default Re: Paleo replacement?

Did you drop Marc (OpusEx) a PM? Looks like he may have checked in yesterday. I know that they are in the middle of bringing new products to market and doing some custom orders, but that's never stopped Marc from providing the best customer service around. Oh yeah, he was out of state last week too.
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Old 01-22-2013, 04:22 PM   #3
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Default Re: Paleo replacement?

Thanks. I'll shoot him a PM.
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Old 01-22-2013, 05:09 PM   #4
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Default Re: Paleo replacement?

Quote:
Originally Posted by markem View Post
Did you drop Marc (OpusEx) a PM? Looks like he may have checked in yesterday. I know that they are in the middle of bringing new products to market and doing some custom orders, but that's never stopped Marc from providing the best customer service around. Oh yeah, he was out of state last week too.
What he said!



Marc is pretty good about responding to PM's.
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Old 01-22-2013, 05:17 PM   #5
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Default Re: Paleo replacement?

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Originally Posted by CigarNut View Post
What he said!



Marc is pretty good about responding to PM's.


Yeah!

https://www.youtube.com/watch?v=OUvKIubY6OY
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Old 01-22-2013, 05:57 PM   #6
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Default Re: Palio replacement?

I had mine replaced a few months ago. It did take about 4-6 weeks, but it came! I would say be patient, and it will come. Palio is great at what they do.
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Old 01-22-2013, 06:34 PM   #7
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Default Re: Palio replacement?

I had one replaced before, but it was quick. That was a few years ago though.
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Old 01-22-2013, 07:33 PM   #8
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Default Re: Palio replacement?

Thats why I always have a few laying around
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Old 01-22-2013, 07:36 PM   #9
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Default Re: Palio replacement?

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Thats why I always have a few laying around
and two more en route for a total of 6, if I can find them all
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Old 01-22-2013, 08:36 PM   #10
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Default Re: Palio replacement?

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and two more en route for a total of 6, if I can find them all
I feel so inadequate. I only have 3 with one more coming.
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Old 01-22-2013, 09:00 PM   #11
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Default Re: Palio replacement?

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Thats why I always have a few laying around
I have other cutters, so I'm good. My slope will not be half a dozen paleo's. lOL. Would rather be obsessive with my smokes.....and lighters.....and whiskey. Damn I guess I am no better.
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Old 01-22-2013, 09:13 PM   #12
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Default Re: Palio replacement?

Quote:
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Thats why I always have a few laying around
Quote:
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...and two more en route for a total of 6, if I can find them all

Hmmmmmm, do I go with the black, camo, burl wood, silver today, or... decisions, decisions, decisions
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Old 01-22-2013, 09:51 PM   #13
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Default Re: Palio replacement?

Quote:
Originally Posted by markem View Post
and two more en route for a total of 6, if I can find them all
Quote:
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I feel so inadequate. I only have 3 with one more coming.
YOU feel inadequate?? I only have 3 with NONE more on the way!
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Old 01-22-2013, 10:10 PM   #14
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Default Re: Palio replacement?

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YOU feel inadequate?? I only have 3 with NONE more on the way!
What does that make me? Just two for me.
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Old 01-22-2013, 10:16 PM   #15
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Default Re: Palio replacement?

Quote:
Originally Posted by 76GTFan View Post
My slope will not be half a dozen paleo's.

Never say never!
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Old 01-22-2013, 10:18 PM   #16
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Default Re: Palio replacement?

Quote:
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What does that make me? Just two for me.
Rude and unattractive?
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Old 01-22-2013, 10:19 PM   #17
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Default Re: Palio replacement?

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Rude and unattractive?


Thanks, Tom. I needed that.
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Old 01-22-2013, 10:20 PM   #18
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Default Re: Palio replacement?

Quote:
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Thanks, Tom. I needed that.
I aims to please, Peter!
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Old 01-22-2013, 10:51 PM   #19
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Default Re: Palio replacement?

Quote:
Originally Posted by markem View Post
and two more en route for a total of 6, if I can find them all
Quote:
Originally Posted by bobarian View Post
I feel so inadequate. I only have 3 with one more coming.
Quote:
Originally Posted by icehog3 View Post
YOU feel inadequate?? I only have 3 with NONE more on the way!
Quote:
Originally Posted by pnoon View Post
What does that make me? Just two for me.
I only have one.
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Old 01-22-2013, 10:54 PM   #20
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Default Re: Palio replacement?

At least it didn't get stolen by a "creepy" guy!
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