Did Everyone See The New USPS Tobacco Shipping Policy?

Gentlemen,

I'm a service member that is deployed right now and I just wanted to give you guys a heads up on whats going on with this new law.

It's been in place about a month now and I've placed a few orders online with no problems, but today I woke up to this e-mail in my inbox:

"Mr. XXXXXX,

Thank you for your recent order. Unfortunately there is a tobacco restriction in place at the address you provided so we will not be able to ship there. Can you please provide an alternate shipping or would you need me to cancel the order? My sincerest apologies for the inconvenience.

Sincerely,

Anthony
Customer Service"

Anthony works for Famous Cigars. I snagged something off cigar monster and a little 5 pack to throw in because I was paying shipping anyways and I got this e-mail. I'm very surprised by it because the new law states that shipment of Cigars are not restricted.

Well I sent an e-mail back informing Anthony H. Sauerzopf at asauerzo@famous-smoke.com (in case you guys want to get in touch with him) that he was mistaken. I sent him some information (a copy of the law) to educated himself and peers that there is NO restriction on shipping cigars and that I was not canceling my order and I do NOT have an alternate shipping address because I'm floating around on a ship right now. I asked him to ship my lawfully covered items me. I also told him to please state his companies stance on shipment of cigars to APO/FPO so I can let all the other servicemembers know to take their business elsewhere.

Got anymore advice for me?

[ninjavanish]

I don't think any advice is necessary. You were a victim of an individual or a group of individuals reckless idiocy.

I ship thousands of cigars through USPS... even some to Famous Cigars!

They should know better.

Not sure what to tell you though, maybe ask them to use UPS or FedEx?

[T.G]

Originally Posted by ninjavanish

Not sure what to tell you though, maybe ask them to use UPS or FedEx?

UPS / FedEx won't deliver to APOs/FPOs. They need a physical street address.

Depending where TheModernSailor is deployed to, there might not be an alternate physical address or if there is, UPS/FedEx might not service/access that location/country, if they do, then there might be a whopper of an international delivery charge.

[T.G]

Originally Posted by TheModernSailor

Got anymore advice for me?

Escalate the ticket to a C/S lead/manager and if necessary, forward a copy of the regulations with the section highlighted (or notated if electronically sending) about it's ok to ship cigars to an APO/FPO to them.

Shop at Cigars International. They have no problems shipping to APO/FPOs.

If there is something that you must have from Famous, have your shipments from Famous sent to someone stateside that can re-mail the package to your APO/FPO.

Sucks, but that's about it for your options.