Question about my palio

Originally Posted by kelmac07

I have a Burlwood and a Black one and they both cut like a champ. You aren't "dragging" your cut are you? By that I mean it should be one swift clip and not hesitating in the middle of the cut, which will cause you to pinch your stick. If not, send it back...Palio has AWESOME customer service.

Sorry about the late reply guys,

Contacted customer service which was advised that they would resolve the problem promptly and too my satisfaction no questions asked.

My problem was not the cutter, it was said above hesitation with the cut slowly trying to cut etc, without hesitation its perfect!

Thanks to you all!