Wanted to Throw up :pu

[bobarian]

Originally Posted by ScottieM

From what I read in his post, He wasn't out of line. In this world the Customer is always right, Even when he's wrong.

This is completely misguided. The customer may think they are always right, but in reality they seldom have knowledge of the situation. Do you know what the rent is on the shop in question? Do you know the terms of his business loan? Do you know if there are city taxes on tobacco at his location?

To the contrary a shop owner is the one who is right and can set his prices as the market will bear. A few years ago Toyota and other dealers marked up Hybrids in California at least 30% over MSRP. And they still had waiting lists and people trying to outbid buyers. This is exactly how a free-market system should work.

A customer does not have the right to be rude or offensive. Nor does a shop owner have to take abuse from his customers. If you dont like the price, walk. Its that simple, you speak with your wallet. Being argumentative or confrontational will not get an owner to lower his prices any more than saying "I can get the same thing online for X"