Wanted to Throw up :pu

[ScottieM]

Originally Posted by Volt

Hopefully your thread here doesn't say much about you really are and the BOTLs you are representing. Every business has the right to charge for even the air your breathing in their store. On the other hand, you have the option to take your business elswhere where you feel your getting the value for your money that you expect. If the store is charging those prices and getting them then why in the world would they charge less? They are there to make money. Unless they had some Red Cross painted on the front door indicating they are a charity and were giving them away I wouldn't expect any less from them.

I had the same conversation with a friend concerning the cost of NASCAR tickets. I told him the stands are full so the tickets muct not be too high. We teh customer control pricing, vote with your $$$, it works. Being an a$$ just makes it harder when the next BOTL walks in after you. My and worth about that much.

I disagree with your comments. He's the Customer. He didn't like the price of the Cigars so he let them know. Thats part of doing business and I don't see anything wrong with that.

[Volt]

Originally Posted by ScottieM

I disagree with your comments. He's the Customer. He didn't like the price of the Cigars so he let them know. Thats part of doing business and I don't see anything wrong with that.

Feel free to disagree - I don't mind.

While Neoflex understood what I was geetting at, you didn't. I was concerned with his attitude about taking pleasure (maybe too strong a word) in seeing them change their demeanor based on his comments. That is above and beyond stating as a customer he was disatisfied with the pricing. Even as customers, we too also bear some responsibility as to the attitudes and the way we are treated in the stores. If evryone went in being the a$$, regardless as to being the customer, we will not be treated well. Case in point, see HavanaJohn's post a few posts ahead of this one. Also take a read on my "3 man herf" thread. By not being the a$$, we walked away with over $150.00 in comps and were invited back to the establishment for a commercial cigar herf with one of the company reps showing up. But, YMMV and it's my just .02

[ScottieM]

Originally Posted by Volt

Feel free to disagree - I don't mind.

While Neoflex understood what I was geetting at, you didn't. I was concerned with his attitude about taking pleasure (maybe too strong a word) in seeing them change their demeanor based on his comments. That is above and beyond stating as a customer he was disatisfied with the pricing. Even as customers, we too also bear some responsibility as to the attitudes and the way we are treated in the stores. If evryone went in being the a$$, regardless as to being the customer, we will not be treated well. Case in point, see HavanaJohn's post a few posts ahead of this one. Also take a read on my "3 man herf" thread. By not being the a$$, we walked away with over $150.00 in comps and were invited back to the establishment for a commercial cigar herf with one of the company reps showing up. But, YMMV and it's my just .02

From what I read in his post, He wasn't out of line. In this world the Customer is always right, Even when he's wrong.

[bobarian]

Originally Posted by ScottieM

From what I read in his post, He wasn't out of line. In this world the Customer is always right, Even when he's wrong.

This is completely misguided. The customer may think they are always right, but in reality they seldom have knowledge of the situation. Do you know what the rent is on the shop in question? Do you know the terms of his business loan? Do you know if there are city taxes on tobacco at his location?

To the contrary a shop owner is the one who is right and can set his prices as the market will bear. A few years ago Toyota and other dealers marked up Hybrids in California at least 30% over MSRP. And they still had waiting lists and people trying to outbid buyers. This is exactly how a free-market system should work.

A customer does not have the right to be rude or offensive. Nor does a shop owner have to take abuse from his customers. If you dont like the price, walk. Its that simple, you speak with your wallet. Being argumentative or confrontational will not get an owner to lower his prices any more than saying "I can get the same thing online for X"

[ScottieM]

Originally Posted by bobarian

This is completely misguided. The customer may think they are always right, but in reality they seldom have knowledge of the situation. Do you know what the rent is on the shop in question? Do you know the terms of his business loan? Do you know if there are city taxes on tobacco at his location?

To the contrary a shop owner is the one who is right and can set his prices as the market will bear. A few years ago Toyota and other dealers marked up Hybrids in California at least 30% over MSRP. And they still had waiting lists and people trying to outbid buyers. This is exactly how a free-market system should work.

A customer does not have the right to be rude or offensive. Nor does a shop owner have to take abuse from his customers. If you dont like the price, walk. Its that simple, you speak with your wallet. Being argumentative or confrontational will not get an owner to lower his prices any more than saying "I can get the same thing online for X"

Without the Customer there is no Business. Being out of line while doing business is never right for either side. But I don't see where Neo was out of line from reading his post.

We can speak with our wallet and "Walk" as you say. I can't say there is anything wrong with just doing that. But I also believe that the Customer can let a Business know that he's not happy. If I were a Business owner I'd want to know.