Davidoff customer service SUCK!!!!

[mosesbotbol]

That's sad is this will be all over the forums as it should. There are many ways they could've handled it.

Suprised they licensed such a low quality piece.

If indeed there was no warranty and they don't want to stand behind it, they could've at least sent you a couple cigars for your disappoinment.

[kydsid]

Originally Posted by mosesbotbol

That's sad is this will be all over the forums as it should. There are many ways they could've handled it.

Suprised they licensed such a low quality piece.

If indeed there was no warranty and they don't want to stand behind it, they could've at least sent you a couple cigars for your disappoinment.

I think that is the crux here. Palio and Xikar are cutter companies. Davidoff is a cigar company. I doubt they are manufacturing this punch. They are just selling/licensing the product with their brand name.

Regardless there should be a repair option/free replacement/free cigars/coupon for a discount. Anything other than you are SOL and would you like to buy another.