Davidoff customer service SUCK!!!!

Volt · 11-08-2009, 05:20 PM

The return email to me is below. This punch really does operate like no other. Easy to break if your not aware of it's properties. Some sort of twist action vrs a pull to open it up. While maybe by the book, they aren't obligated to repair/replace it, they should take a note on customer service from Palio and Xikar. Palio punch maybe?

I would tell you this punch for as great as it looks, as sharp as it is, isn't worth your money as there is no warranty even it was to break through no fault of your own. Top of the line name brand operating like a budget line IMO. I mean how much can they possibly cost from China, $2.00?

Dear Mr. Melton,

This is in reference to your e-mail dated November 2, 2009 regarding an Avo cutter. This particular cutter is not a warranted product and can not be repaired. You can however purchase another one from your nearest Davidoff retailer. If you need to locate your nearest retailer I will be able to provide you with that information.

If I can be of any further assistance you can contact me directly at 800-232-8436 ext. #414 or e-mail

XXXXX@davidoffusa.com

Regards

XXXXXXXXXXXX
Client Services Manager

Smokin Gator · 11-08-2009, 05:59 PM

Quote:

Originally Posted by Volt

This is in reference to your e-mail dated November 2, 2009 regarding an Avo cutter. This particular cutter is not a warranted product and can not be repaired. You can however purchase another one from your nearest Davidoff retailer. If you need to locate your nearest retailer I will be able to provide you with that information.

If I can be of any further assistance you can contact me directly at 800-232-8436 ext. #414 or e-mail

That is total bull crap right there. You won't find me buying anything from them in the future.

icehog3 · 11-08-2009, 10:04 PM

Quote:

Originally Posted by Volt

Dear Mr. Melton,

You can however purchase another one from your nearest Davidoff retailer. If you need to locate your nearest retailer I will be able to provide you with that information.

What a complete load of chit.

11-08-2009, 05:20 PM	#1
Volt I'm nuts for the place Join Date: Oct 2008 Posts: 2,799 Trading: (19)	Re: Davidoff customer service SUCK!!!! The return email to me is below. This punch really does operate like no other. Easy to break if your not aware of it's properties. Some sort of twist action vrs a pull to open it up. While maybe by the book, they aren't obligated to repair/replace it, they should take a note on customer service from Palio and Xikar. Palio punch maybe? I would tell you this punch for as great as it looks, as sharp as it is, isn't worth your money as there is no warranty even it was to break through no fault of your own. Top of the line name brand operating like a budget line IMO. I mean how much can they possibly cost from China, $2.00? Dear Mr. Melton, This is in reference to your e-mail dated November 2, 2009 regarding an Avo cutter. This particular cutter is not a warranted product and can not be repaired. You can however purchase another one from your nearest Davidoff retailer. If you need to locate your nearest retailer I will be able to provide you with that information. If I can be of any further assistance you can contact me directly at 800-232-8436 ext. #414 or e-mail XXXXX@davidoffusa.com Regards XXXXXXXXXXXX Client Services Manager __________________ Curing the infection... One bullet at a time.