How to deal with poor service?

I have know received and emails from the owner. I emailed minutes before the first post here and now have had more contact with the owner in the last hour then I have had in 3 months.

i want to hold off on the product as the company will be known right away if I say. As you can see I am still trying to not give the company a bad name as the product I feel they make is good. the problem is I have had a terrible experience with them. that being said i am not looking to give them a bad name. I just want my money back and move one.