How to deal with poor service?

Its about dealing with build quality that could have and still can be fixed. the problem is being mis lead that the product would be fix then dragging me along for months saying "I am looking for the right person in your area to fix the concerns.

In fact the major concern is will the product function properly with the concerns I have. As far as not being able to be please it is a little hard to be pleased when you have concerns with the product, company states they will fix, drag their feet, tell you you will be refunded, and do nothing. then the fact the company tells you they rushed building your product and know that they did not do the job you paid them for to the fullest.

I enjoy support small privet business and paying a little more for a product to help local business and small business when I can. I also enjoy the customer service when and one on one dealing with small business.