How to deal with poor service?

I have been in contact with the company/owner by email. The company is a vendor on the forum. Defiantly poor customer service that has lead to not being able to stand looking at the product.

The product can be used if I wanted to use. The problem I have is paying good hard can money for a product that I felt was well made from what I have seen on the forum. The concerns I have could have been fixed and still can be. I was willing to have them fixed by someone the company would recommend in my area as long as the company paid for the fix and took responsibility if the repairs were not performed correctly or damage took place instead of the fixes.

After waiting for the information were to send the product for about 3 to 6 months I emailed the owner stating he needs to refund me all my money and send for the product to be picked up and returned.