My Lease Return Fee Saga

[N2 GOLD]

Originally Posted by jonumberone

In fairness, I have the same name as my boss

Regardless, they need to verify they are speaking to the correct party. The way they do that is by as for you using you first & last name, SS# and or a password. I personally would use it as use it as leverage. Speak to a supervisor, a company that size would record all inbound & outbound calls.