Advice for B&M customers anyone?

NCRadioMan · 03-06-2011, 06:39 PM

Theft is #1. That's why you are watched closely if you are not known. Customers thinking they know everything, being loud and obnoxious, complaining about prices. The ones that come in asking if we carry Cuban cigars. The customers that come in and want a suggestion for something new but almost always goes another way as they physically turn their nose up at my suggestion. Customers that think a smaller ring gauge cigars are feminine.

The one that ranks up there with theft with me is when customers come in and say, 'I smoked this one cigar last week in Indiana and the band was red. Do you have it?' and expect me to know what it was! WTF?

markem · 03-06-2011, 08:05 PM

Quote:

Originally Posted by NCRadioMan

The one that ranks up there with theft with me is when customers come in and say, 'I smoked this one cigar last week in Indiana and the band was red. Do you have it?' and expect me to know what it was! WTF?

Saw a variation of this happen at a local B&M last year. The counter guy was way fast on his feet. I think his reply was something like, "No, those are only available in Washington". (our version of Indiana)

MajorCaptSilly · 03-06-2011, 08:16 PM

Criticizing an owner's choice of cigars to stock is in bad form. Making suggestions of brands you enjoy in a non-snobbish way is much better.

MCS

03-06-2011, 08:16 PM	#3
MajorCaptSilly Sklee Join Date: Oct 2008 First Name: Scott Location: Mishawaka, IN Posts: 2,523 Trading: (30)	Re: Advice for B&M customers anyone? Criticizing an owner's choice of cigars to stock is in bad form. Making suggestions of brands you enjoy in a non-snobbish way is much better. MCS __________________ Pillsbury, Minneapolis, Prince, Spoon Bridge and Cherry, coinkydink?

03-06-2011, 06:39 PM	#1
NCRadioMan Chutney Lovebusciut Join Date: Oct 2008 First Name: Chutney Location: On the shores of Loch Shiel Posts: 4,291 Trading: (67)	Re: Advice for B&M customers anyone? Theft is #1. That's why you are watched closely if you are not known. Customers thinking they know everything, being loud and obnoxious, complaining about prices. The ones that come in asking if we carry Cuban cigars. The customers that come in and want a suggestion for something new but almost always goes another way as they physically turn their nose up at my suggestion. Customers that think a smaller ring gauge cigars are feminine. The one that ranks up there with theft with me is when customers come in and say, 'I smoked this one cigar last week in Indiana and the band was red. Do you have it?' and expect me to know what it was! WTF? __________________ That's when I got it. - Tristan (Shack XX)