A shining example of poor customer service!

[md4958]

Ive never ordered from them, hell, I dont even smoke a pipe but Hugh is my friend. This is from their site:
http://www.boswellpipes.com/customer.html

What Is A Customer?

A customer is the most important person in any business.

A customer is not dependent on us. We are dependent on him.

A customer is not an interruption of our work. He is the purpose of it.

A customer does us a favor when he comes in. We aren’t doing him a favor by waiting on him.

A customer is part of our business- not an outsider. A customer is not just money in the cash register. He is a human being with feelings and deserves to be treated with respect.

A customer is a person who comes to us with his needs and his wants. It is our job to fill them.

A customer deserves the most courteous attention we can give him. He is the lifeblood of this and every business.

Now, is this all ,perhaps. But I would still make a call Hugh and tell them about your dissatisfaction.