A shining example of poor customer service!

bscottskangum · 12-03-2010, 12:07 PM

Quote:

Originally Posted by BlackDog

I'm sorry to rain on the hate parade here, but Boswell's spell out their shipping costs right on their website:

http://www.boswellpipes.com/shipping.html

Having said that, yes, they should have called you.

Just because there is a page that says "shipping" doesn't mean that the page actually says anything about the situation here...it doesn't even have a rate for shipping, the only thing it says is that you will be charged a 6% tax for shipping in PA. Nothing on there about how much to send for shipping or what they will do if they don't receive enough to cover the shipping.

Don't think that page pertains to anything that happened with Hugh

MarkinAZ · 12-08-2010, 10:44 PM

...Hugh, I think you're making a mountain out of a mole hill myself, and simply jumping to conclusions that could of been avoided if you'd simply called Boswell's and placed an order.

Boswells has appeared to me to be a down home laid back type of B&M operation, with backwoods country personality. They're easy going folks. This is a type of business that requires a "telephone call" to place an order. It appears to me that you "mailed" your order with payment, and assumed everything would be taking care of for you. Did you call or mail your order to Boswells?

It further appears that you ordered approximately 19 aromatic type blends (this translates to 38oz of pipe tobacco at $2.50 per oz). The total amount for these blends comes out to $95.00. That doesn't leave too much room for shipping costs out of the $100 check you sent Boswells (they do ship UPS). Did you include a home and cell telephone number for Boswells to call in order to resolve any issues that may arise? Did you include a note to Boswells to please call you if your check will not fully cover your order and shipping?

To date, I've never had a problem with any order that I've placed over the telephone with Boswells during that last two and three quarter years. I know that they keep a "card catalog" with customers names, addresses, telephone numbers, and credit card numbers (I don't know if they've transferred this to computer yet).

I think I would let by gones be by gones and give them a big thumbs-up for having your order to you in a timely manner. And, you should place your next order with Boswells via a telephone call. Its always great to speak one on one with one of your fellow human beings. You learn quite a bit about life, and that's what I enjoy about smoking a pipe with others

Have a good one my brother...

hscmit · 12-09-2010, 11:46 AM

Quote:

Originally Posted by MarkinCA

...Hugh, I think you're making a mountain out of a mole hill myself, and simply jumping to conclusions that could of been avoided if you'd simply called Boswell's and placed an order.

Boswells has appeared to me to be a down home laid back type of B&M operation, with backwoods country personality. They're easy going folks. This is a type of business that requires a "telephone call" to place an order. It appears to me that you "mailed" your order with payment, and assumed everything would be taking care of for you. Did you call or mail your order to Boswells?

It further appears that you ordered approximately 19 aromatic type blends (this translates to 38oz of pipe tobacco at $2.50 per oz). The total amount for these blends comes out to $95.00. That doesn't leave too much room for shipping costs out of the $100 check you sent Boswells (they do ship UPS). Did you include a home and cell telephone number for Boswells to call in order to resolve any issues that may arise? Did you include a note to Boswells to please call you if your check will not fully cover your order and shipping?

To date, I've never had a problem with any order that I've placed over the telephone with Boswells during that last two and three quarter years. I know that they keep a "card catalog" with customers names, addresses, telephone numbers, and credit card numbers (I don't know if they've transferred this to computer yet).

I think I would let by gones be by gones and give them a big thumbs-up for having your order to you in a timely manner. And, you should place your next order with Boswells via a telephone call. Its always great to speak one on one with one of your fellow human beings. You learn quite a bit about life, and that's what I enjoy about smoking a pipe with others

Have a good one my brother...

I dont see how reason and sensibility should factor into this at all

now where did I put that pitchfork?

Lumpold · 12-09-2010, 12:16 PM

Quote:

Originally Posted by bscottskangum

Just because there is a page that says "shipping" doesn't mean that the page actually says anything about the situation here...it doesn't even have a rate for shipping, the only thing it says is that you will be charged a 6% tax for shipping in PA. Nothing on there about how much to send for shipping or what they will do if they don't receive enough to cover the shipping.

Don't think that page pertains to anything that happened with Hugh

Not gonna weigh in on the customer service issue, but I will say this... While they don't quote you a specific price for shipping on that page, they do tell you your parcel will be shipped UPS ground... it's just taken me about 2 minutes to determine that a parcel from Boswell's to Hugh's, shipped UPS ground, weighing 2lbs, and shipped in a UPS box, pre-paid, dropped off to a UPS location, would cost just over $14 to ship. I don't know exactly how many 2oz blends Hugh ordered, but 2lbs gives him 16 different blends.

I'm not saying that the way they've handled this is right, but it should be fairly easy to work out the shipping cost from the information they've put on that page

hotreds · 12-09-2010, 07:07 PM

I did mail in the order. I did include my business card with my telephone number. I ordered nine 2 oz packets, totaling $45. I sent in a check for $50. I apologize, I incorrectly stated the total as $100 in my op. I double-checked my register and it showed a fifty dollar check to them.

So, you can fault me for not calling them.(God forbid one should use the US Mail while placing a mail order!) You can fault me for being so brazen as to not include ten bucks for shipping when I know that a USPS FCM box would run about five bucks. You can fault me for not paying attention to the fact that they only ship UPS, which is more expensive for small parcels. You can fault me for being miffed that they decided to short me a flavor to make up for missing postage. You can fault me for deciding not to purchase from them again. You can fault me for posting my displeasure on this forum.

You can fault me for all of the above. Yet, I stand by my feelings of displeasure at poor customer service and lack of communication by Boswells.

alfredo_buscatti · 03-04-2011, 09:52 AM

I've never cared for the Boswells. IMHO their pipes are cheap, and I don't smoke aro's. I called once to ask the size of their draft hole, and the son answered, and he acted like he was doing me a favor to ask his dad. I also find Boswell Sr. extremely opinionated, and on the topic we discussed, wrong.

12-08-2010, 10:44 PM	#2
MarkinAZ Formerly MarkinOR Join Date: Oct 2008 First Name: Mark Location: Sun City West, AZ Posts: 6,221 Trading: (40)	Re: A shining example of poor customer service! ...Hugh, I think you're making a mountain out of a mole hill myself, and simply jumping to conclusions that could of been avoided if you'd simply called Boswell's and placed an order. Boswells has appeared to me to be a down home laid back type of B&M operation, with backwoods country personality. They're easy going folks. This is a type of business that requires a "telephone call" to place an order. It appears to me that you "mailed" your order with payment, and assumed everything would be taking care of for you. Did you call or mail your order to Boswells? It further appears that you ordered approximately 19 aromatic type blends (this translates to 38oz of pipe tobacco at $2.50 per oz). The total amount for these blends comes out to $95.00. That doesn't leave too much room for shipping costs out of the $100 check you sent Boswells (they do ship UPS). Did you include a home and cell telephone number for Boswells to call in order to resolve any issues that may arise? Did you include a note to Boswells to please call you if your check will not fully cover your order and shipping? To date, I've never had a problem with any order that I've placed over the telephone with Boswells during that last two and three quarter years. I know that they keep a "card catalog" with customers names, addresses, telephone numbers, and credit card numbers (I don't know if they've transferred this to computer yet). I think I would let by gones be by gones and give them a big thumbs-up for having your order to you in a timely manner. And, you should place your next order with Boswells via a telephone call. Its always great to speak one on one with one of your fellow human beings. You learn quite a bit about life, and that's what I enjoy about smoking a pipe with others Have a good one my brother... __________________ "Don't worry, God will work out His plan for your life..." Psalm 138 8

12-09-2010, 07:07 PM	#5
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,670 Trading: (63)	Re: A shining example of poor customer service! I did mail in the order. I did include my business card with my telephone number. I ordered nine 2 oz packets, totaling $45. I sent in a check for $50. I apologize, I incorrectly stated the total as $100 in my op. I double-checked my register and it showed a fifty dollar check to them. So, you can fault me for not calling them.(God forbid one should use the US Mail while placing a mail order!) You can fault me for being so brazen as to not include ten bucks for shipping when I know that a USPS FCM box would run about five bucks. You can fault me for not paying attention to the fact that they only ship UPS, which is more expensive for small parcels. You can fault me for being miffed that they decided to short me a flavor to make up for missing postage. You can fault me for deciding not to purchase from them again. You can fault me for posting my displeasure on this forum. You can fault me for all of the above. Yet, I stand by my feelings of displeasure at poor customer service and lack of communication by Boswells. __________________ God loves you so much, that he made you read this, just to let you know.

03-04-2011, 09:52 AM	#6
alfredo_buscatti Adjusting to the Life Join Date: Jan 2011 First Name: Mike Location: Piedmont, NC Posts: 277 Trading: (9)	Re: A shining example of poor customer service! I've never cared for the Boswells. IMHO their pipes are cheap, and I don't smoke aro's. I called once to ask the size of their draft hole, and the son answered, and he acted like he was doing me a favor to ask his dad. I also find Boswell Sr. extremely opinionated, and on the topic we discussed, wrong.