I hate terrible customer service

[Sled Dog]

Sorry to hear you had a bad experience somewhere. I know being a retailer, sometimes things are totally out of your control. We had a few orders this Christmas season where the order went out the same day via UPS, we provided the tracking number, and the shipment was listed as "delivered"... only to have the customers tell us they never received it. Without a required signature on some packages, there really is no recourse against UPS to say it wasn't actually delivered. The only thing we could do is just bite the bullet and resend new products with it being signature required. It's not the customers fault, it's not our fault, and I guess its not UPS fault.... sometimes things just happen. I know if I paid for an order and for whatever reason I didn't get it, I would want it made right somehow.

[JJG]

Originally Posted by Sled Dog

Sorry to hear you had a bad experience somewhere. I know being a retailer, sometimes things are totally out of your control. We had a few orders this Christmas season where the order went out the same day via UPS, we provided the tracking number, and the shipment was listed as "delivered"... only to have the customers tell us they never received it. Without a required signature on some packages, there really is no recourse against UPS to say it wasn't actually delivered. The only thing we could do is just bite the bullet and resend new products with it being signature required. It's not the customers fault, it's not our fault, and I guess its not UPS fault.... sometimes things just happen. I know if I paid for an order and for whatever reason I didn't get it, I would want it made right somehow.

agreed 100%

Things happen all the time that are outside of a vendor's control. Just the other day I was watching a video about how the rise of online purchasing has led to a rash of "front porch thievery" Especially around this time of the year, crooks will simply drive down the street looking for boxes left by UPS/USPS that they can walk off with.

Like you said, it's how a vendor deals with these types of inevitable circumstances that distinguishes them as a company who cares about customer service.

I'm not saying the vendor always has to bite the bullet when packages get lost/stolen, but at least SOME sort of response or acknowledgment seems like the least they could do.