A shining example of poor customer service!

Lumpold · 12-09-2010, 12:16 PM

Quote:

Originally Posted by bscottskangum

Just because there is a page that says "shipping" doesn't mean that the page actually says anything about the situation here...it doesn't even have a rate for shipping, the only thing it says is that you will be charged a 6% tax for shipping in PA. Nothing on there about how much to send for shipping or what they will do if they don't receive enough to cover the shipping.

Don't think that page pertains to anything that happened with Hugh

Not gonna weigh in on the customer service issue, but I will say this... While they don't quote you a specific price for shipping on that page, they do tell you your parcel will be shipped UPS ground... it's just taken me about 2 minutes to determine that a parcel from Boswell's to Hugh's, shipped UPS ground, weighing 2lbs, and shipped in a UPS box, pre-paid, dropped off to a UPS location, would cost just over $14 to ship. I don't know exactly how many 2oz blends Hugh ordered, but 2lbs gives him 16 different blends.

I'm not saying that the way they've handled this is right, but it should be fairly easy to work out the shipping cost from the information they've put on that page

hotreds · 12-09-2010, 07:07 PM

I did mail in the order. I did include my business card with my telephone number. I ordered nine 2 oz packets, totaling $45. I sent in a check for $50. I apologize, I incorrectly stated the total as $100 in my op. I double-checked my register and it showed a fifty dollar check to them.

So, you can fault me for not calling them.(God forbid one should use the US Mail while placing a mail order!) You can fault me for being so brazen as to not include ten bucks for shipping when I know that a USPS FCM box would run about five bucks. You can fault me for not paying attention to the fact that they only ship UPS, which is more expensive for small parcels. You can fault me for being miffed that they decided to short me a flavor to make up for missing postage. You can fault me for deciding not to purchase from them again. You can fault me for posting my displeasure on this forum.

You can fault me for all of the above. Yet, I stand by my feelings of displeasure at poor customer service and lack of communication by Boswells.

12-09-2010, 07:07 PM	#2
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,674 Trading: (63)	Re: A shining example of poor customer service! I did mail in the order. I did include my business card with my telephone number. I ordered nine 2 oz packets, totaling $45. I sent in a check for $50. I apologize, I incorrectly stated the total as $100 in my op. I double-checked my register and it showed a fifty dollar check to them. So, you can fault me for not calling them.(God forbid one should use the US Mail while placing a mail order!) You can fault me for being so brazen as to not include ten bucks for shipping when I know that a USPS FCM box would run about five bucks. You can fault me for not paying attention to the fact that they only ship UPS, which is more expensive for small parcels. You can fault me for being miffed that they decided to short me a flavor to make up for missing postage. You can fault me for deciding not to purchase from them again. You can fault me for posting my displeasure on this forum. You can fault me for all of the above. Yet, I stand by my feelings of displeasure at poor customer service and lack of communication by Boswells. __________________ God loves you so much, that he made you read this, just to let you know.