A shining example of poor customer service!

[GreekGodX]

Originally Posted by bscottskangum

Did they keep the difference between what they shipped and what you paid???

Also curious if they said upfront what the shipping costs would be and then it ended up being something different.

That was the first thing I thought of.. Or didn't they give you a final price? Or why wouldn't they call you to tell you the order is more expensive?

[hotreds]

Technically I guess they "gave" me $1. I ordered two ounces of stuff, coming up to $5 per flavor. So, they removed one flavor worth five bucks, and wrote off one buck in shipping.

Needless to say, many places give you free shipping on all or larger orders. There is nothing mentioned about how much shipping is charged- I reckon with your cc number they tell you a shipping charge will be added.

I also guess that they figured calling me would also reduce their profit margin.

Anyway, displeased with their business practices!

[bscottskangum]

Originally Posted by hotreds

I also guess that they figured calling me would also reduce their profit margin.

Anyway, displeased with their business practices!

Communication is a key to quality customer service

[GreekGodX]

Originally Posted by bscottskangum

Communication is a key to quality customer service

Exactly.

Plus with social networking being huge they could potentially lose a lot of business because of this or a future problem.

Wow, I am surprised to hear this. I've dealt with the Boswells many times and never would have thought they would do business this way. I agree, this is a pretty crappy way to handle things. A phone call would have been nice...

Cheers,
G