Question about my palio

[Ender]

My Palio regular, non carbon fiber, never gives me a problem. Even if I "drag" it the cut goes through like butter. Good point in general about the "dragging" though.
I'd send it in to get them to check it out. I hear lots of positive feedback about replacements.

Yep, one quick clip. The best cutter in the world will pooch a cut if you hesitate. It sounds like you are sending it in... Let us know what they say!