General Cigar Customer Service...

dannyboy · 01-19-2009, 11:42 PM

Kicks major a$$! I posted a while ago about finding a piece of cloth or a cocoon in a LGC that I had been given from a friend (http://www.cigarasylum.com/vb/showthread.php?t=5423). I also wrote to General Cigar to let them know that I had found this, to let them know of any QC issues. Well, they asked for my address to send me replacements. I sent them my address, with the reminder that I only had one cigar, and that replacements were not necessary, that I had just wanted to call their attention to a possible issue. Well, I look in the mail today and see a package...its a whole freaking box of LGC with a letter apologizing for any inconvenience that the issue may have caused. DAMN!! A WHOLE BOX?! Because 1 cigar had an issue that may or may not have been their fault? That is some great customer service. How cool is it to get bombed by a major manufacturer?

Got to sit down with my roommate to smoke one tonight and these things are pretty darn tasty, even ROTT. Opens with a nice spice and then mellows into some great leather. A winner, even at their normal price tag, but a super winner when you get a whole box for free. I am stoked to say the least. Money has been tight and the cigar budget has been $0 for the past several months and looks like it will stay that way for a while longer. This box really helps me out and made my day. Just thought I would share some great Customer Service with you guys. General Cigar seems to take care of its customers!

pnoon · 01-19-2009, 11:44 PM

WGACA

A nice surprise to say the least.

MedicCook · 01-19-2009, 11:45 PM

That is great customer service right there.

Lucky_Hippo · 01-20-2009, 02:32 AM

Wow, nice hit. Sometimes being the nice guy really does pay off.

Enjoy your smokes!

Don Fernando · 01-20-2009, 02:40 AM

this makes me hope to find some cloth in a cigar too

elderboy02 · 01-20-2009, 04:52 AM

That is outstanding customer service!

dunng · 01-20-2009, 06:15 AM

Wow, did not expect that ending...

BlackIrish · 01-20-2009, 07:04 AM

Nice to hear that this story had a happy ending. Thanks, and enjoy those LGCs.

lightning9191 · 01-20-2009, 11:05 AM

That's amazing....says a lot about them.

Beer Doctor · 01-20-2009, 11:24 AM

Quote:

Originally Posted by Don Fernando

this makes me hope to find some cloth in a cigar too

Hardcz · 01-20-2009, 11:28 AM

Thanks for posting this, gonna have to check them out now.

mosesbotbol · 01-20-2009, 11:29 AM

Wow, awesome story. Good to hear that about General Cigar.

01-19-2009, 11:42 PM	#1
dannyboy Still Watching My Back Join Date: Oct 2008 First Name: Daniel Location: Maui, HI Posts: 197 Trading: (31)	General Cigar Customer Service... Kicks major a$$! I posted a while ago about finding a piece of cloth or a cocoon in a LGC that I had been given from a friend (http://www.cigarasylum.com/vb/showthread.php?t=5423). I also wrote to General Cigar to let them know that I had found this, to let them know of any QC issues. Well, they asked for my address to send me replacements. I sent them my address, with the reminder that I only had one cigar, and that replacements were not necessary, that I had just wanted to call their attention to a possible issue. Well, I look in the mail today and see a package...its a whole freaking box of LGC with a letter apologizing for any inconvenience that the issue may have caused. DAMN!! A WHOLE BOX?! Because 1 cigar had an issue that may or may not have been their fault? That is some great customer service. How cool is it to get bombed by a major manufacturer? Got to sit down with my roommate to smoke one tonight and these things are pretty darn tasty, even ROTT. Opens with a nice spice and then mellows into some great leather. A winner, even at their normal price tag, but a super winner when you get a whole box for free. I am stoked to say the least. Money has been tight and the cigar budget has been $0 for the past several months and looks like it will stay that way for a while longer. This box really helps me out and made my day. Just thought I would share some great Customer Service with you guys. General Cigar seems to take care of its customers!

01-19-2009, 11:44 PM	#2
pnoon Got Barn Herf? Join Date: Oct 2008 First Name: Peter Location: San Diego Posts: 22,206 Trading: (11)	Re: General Cigar Customer Service... WGACA A nice surprise to say the least. __________________ 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/participation in trade (trader rating). New members can be added at any time. Keeping the garden free of weeds.

01-19-2009, 11:45 PM	#3
MedicCook Mila smoked my cigar Join Date: Jan 2009 First Name: Ryan Location: Ballston Spa, New York Posts: 10,788 Trading: (7)	Re: General Cigar Customer Service... That is great customer service right there.

01-20-2009, 02:32 AM	#4
Lucky_Hippo A Cigar = 42 Join Date: Oct 2008 First Name: Gary Location: Kansas Posts: 494 Trading: (2)	Re: General Cigar Customer Service... Wow, nice hit. Sometimes being the nice guy really does pay off. Enjoy your smokes! __________________ Who wants an orange whip? Orange whip? Orange whip? Three orange whips. -J.Candy

01-20-2009, 02:40 AM	#5
Don Fernando Facebook is the devil Join Date: Oct 2008 First Name: Ferdinand Location: Amsterdam, Netherlands Posts: 9,237 Trading: (29)	Re: General Cigar Customer Service... this makes me hope to find some cloth in a cigar too __________________ EPIC is meeting old friends and making new ones. check out my reviews on my blog and follow me on Twitter

01-20-2009, 04:52 AM	#6
elderboy02 Lets Go Reds!!!!! Join Date: Oct 2008 First Name: Dan Location: Cincinnati, OH Posts: 11,189 Trading: (128)	Re: General Cigar Customer Service... That is outstanding customer service! __________________

01-20-2009, 06:15 AM	#7
dunng MassHole Ambassador Join Date: Oct 2008 First Name: Greg Location: MassHole Posts: 4,697 Trading: (59)	Re: General Cigar Customer Service... Wow, did not expect that ending... __________________ MassHole Banter

01-20-2009, 07:04 AM	#8
BlackIrish MassHole Militia Join Date: Oct 2008 First Name: Eddie Location: Bunker Hill Posts: 1,314 Trading: (55)	Re: General Cigar Customer Service... Nice to hear that this story had a happy ending. Thanks, and enjoy those LGCs. __________________

01-20-2009, 11:05 AM	#9
lightning9191 I think I'm normal... Join Date: Oct 2008 First Name: Kevin Posts: 1,007 Trading: (8)	Re: General Cigar Customer Service... That's amazing....says a lot about them. __________________ I eat gummy bears by tearing them limb from limb and eating their heads last.

01-20-2009, 11:28 AM	#11
Hardcz Banned for not delivering as promised Join Date: Oct 2008 First Name: Dan Location: North of Detroit Rock City Posts: 2,334 Trading: (32)	Re: General Cigar Customer Service... Thanks for posting this, gonna have to check them out now.

01-20-2009, 11:29 AM	#12
mosesbotbol Hola Mi Amigo Join Date: Oct 2008 First Name: Moses Location: Boston Posts: 4,463 Trading: (6)	Re: General Cigar Customer Service... Wow, awesome story. Good to hear that about General Cigar. __________________ F1 \| Port Wine \| Welsh Corgi \| Campagnolo

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode