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Old 06-11-2009, 04:49 AM   #1
Smoking Dragon
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Default Palio

About a week and a half ago my Palio exploded. Since there is no retailer close to where I am, I emailed palio customer service. I recieved a response back with in hours stating to just send what was left of my Palio cutter to them and they would replace it. Well true to treir word I recieved a brand new Palio, that seems to be beefier that the one I sent them. I just wanted to give respect to a company that stands behind their product and warranty without trying to make it hard on the customers. GREAT JOB PALIO !!!!!


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Old 06-11-2009, 05:21 AM   #2
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Default Re: Palio

Quote:
Originally Posted by sergeant smoky View Post
About a week and a half ago my Palio exploded. Since there is no retailer close to where I am, I emailed palio customer service. I recieved a response back with in hours stating to just send what was left of my Palio cutter to them and they would replace it. Well true to treir word I recieved a brand new Palio, that seems to be beefier that the one I sent them. I just wanted to give respect to a company that stands behind their product and warranty without trying to make it hard on the customers. GREAT JOB PALIO !!!!!


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Old 06-11-2009, 05:42 AM   #3
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Default Re: Palio

It's a cutter I would recommend to anyone, not only because of the great cut, but also because of the great service.

I had the pleasure of meeting Marc, the owner at a herf in Mass. during the trip, this guy has a passion for his product unlike anyone I met before.
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Old 06-11-2009, 05:56 AM   #4
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Default Re: Palio

Lifetime guarantee - that's why I stock them.
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Old 06-11-2009, 06:13 AM   #5
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Default Re: Palio

Out of the cutters I have, I use my Palio the most. It's not the flashiest, but it does what you need it to do. That being said, I would possibly look to get one in a different color if it were available.
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Old 06-11-2009, 06:16 AM   #6
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Default Re: Palio

I used to use my Zikar...that was before I bought my Palios. Only cutter I use now.
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Old 06-11-2009, 07:34 AM   #7
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Default Re: Palio

I love my Palio.
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Old 06-11-2009, 07:44 AM   #8
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Default Re: Palio

What surprised me the most is that my old Palio was in pieces and missing the blade on it.
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Old 06-11-2009, 07:48 AM   #9
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Default Re: Palio

Good report!!!
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Old 06-11-2009, 08:08 AM   #10
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Default Re: Palio

Palio is all I use.
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Old 06-11-2009, 08:18 AM   #11
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Default Re: Palio

I have to agree with the others here, that Palio is a great cutter. After I bought mine I got rid of all my other cutters. I don't see myself ever using any other cutter, except maybe my pocket knife when my Palio isn't handy.
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Old 06-11-2009, 08:59 AM   #12
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Default Re: Palio

A cut above.
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Old 06-11-2009, 09:07 AM   #13
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Default Re: Palio

Quote:
Originally Posted by sergeant smoky View Post
What surprised me the most is that my old Palio was in pieces and missing the blade on it.

Palio is a stand up company. Dare I ask how that happened?
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Old 06-11-2009, 09:10 AM   #14
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Default Re: Palio

I was clipping a cigar (duh). I was flinging the clippings out my car window and lost control of the cutter. I went back to look for the blade that became dislodged. I was thinking that if I didn't have the complete cutter, the warranty would be no good. But to no avail, could not find the missing blade.
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Old 06-11-2009, 01:48 PM   #15
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Default Re: Palio

Quote:
Originally Posted by sergeant smoky View Post
About a week and a half ago my Palio exploded. Since there is no retailer close to where I am, I emailed palio customer service. I recieved a response back with in hours stating to just send what was left of my Palio cutter to them and they would replace it. Well true to treir word I recieved a brand new Palio, that seems to be beefier that the one I sent them. I just wanted to give respect to a company that stands behind their product and warranty without trying to make it hard on the customers. GREAT JOB PALIO !!!!!


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Old 06-11-2009, 01:54 PM   #16
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Default Re: Palio

Another very satisfied Palio owner here...used a few different ones over the years and my plain black Palio is definitely my go-to cutter.
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Old 06-11-2009, 04:15 PM   #17
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Default Re: Palio

Jeez, Palio love. Get a hotel room will you guys?

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Old 06-11-2009, 04:30 PM   #18
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Default Re: Palio

I love my new Palio, which was a gift from SmokeyNL, a truly grand and generous BOTL.
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Old 06-11-2009, 04:45 PM   #19
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Default Re: Palio

i <3 Palio!
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Old 06-11-2009, 05:12 PM   #20
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Default Re: Palio

I just traded mine in for the new Palio (they changed the mold once again), and really love it. It has more substance and if I drop it Im not in fear of it exploding into pieces on the ground.
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