Painting Rant

[awsmith4]

I believe they will take it back, you may have to o above the cashier but HD has a pretty good return policy. You may not get full price but its worth a shot.

[thebayratt]

Originally Posted by awsmith4

I believe they will take it back, you may have to o above the cashier but HD has a pretty good return policy. You may not get full price but its worth a shot.

I doubt they will.. most "custom' colors are non-refundable at "big box" stores. So basically if they mix it, its custom.

I say just find a color similar to what you got and get them to retint the extra can.

But if they can't/won't, I'd call HD's corporate care line and tell them the moron's name who sold you two gallons for a one gallon room. Now you have an extra gallon that you really don't like all that well and you can't return it. Then it gets sent to the store management, they slap the paint idiot on the wrist, tell him to learn how to read a can, and to learn simple math. They call you try and kiss your butt, then thats when you tell them you want a refund on the extra can.

Seen it happen in not so certain terms alot... I know the system.

[awsmith4]

Originally Posted by thebayratt

I doubt they will.. most "custom' colors are non-refundable at "big box" stores. So basically if they mix it, its custom.

I say just find a color similar to what you got and get them to retint the extra can.

But if they can't/won't, I'd call HD's corporate care line and tell them the moron's name who sold you two gallons for a one gallon room. Now you have an extra gallon that you really don't like all that well and you can't return it. Then it gets sent to the store management, they slap the paint idiot on the wrist, tell him to learn how to read a can, and to learn simple math. They call you try and kiss your butt, then thats when you tell them you want a refund on the extra can.

Seen it happen in not so certain terms alot... I know the system.

I agree with most big box stores but I worked at HD about 10years ago and in training I remember how they stressed to take merchandise back no matter what because it builds good customer relations. I wasn't a cashier so I may not know the rules but that stuck out in my mind.

[Tuxguy]

it clearly stats on the top label of the can NOT RETURNABLE!!!
We will see tomorrow

I hate nothing more than painting rooms. It's always the trim, and the windows, and the small runs you get. Drives me wild.
I couldn't imagine painting a room then not liking it.

[GreekGodX]

Originally Posted by Tuxguy

it clearly stats on the top label of the can NOT RETURNABLE!!!
We will see tomorrow

Just because it is in big bold print doesn't mean it's true. Anything can be negotiated I know they didn't take it back but I would have kept trying.

[Tuxguy]

Went back a 2nd time. They took it back this time!! We bought a different color. This time we like it!

[loki]

Originally Posted by Tuxguy

Went back a 2nd time. They took it back this time!! We bought a different color. This time we like it!