Palio comment, Xikar question

XIKAR has a lifetime warranty on all products. If your cutter is not performing to your standard and XIKAR's standard, return it for a free replacement. There should be no play between blades. If you like the feel of the Palio, XIKAR is launching a new ZX Ultra Slim cutter in August. Ultra Slim with finger holes! If you've called and exhausted all communication. Send me an email: rmoreno@xikar.com. I will handle your cutter personally. Bob