Bad Experience with Atlantic Cigar!!!

[md4958]

Sorry to hear you had a bad experience. FWIW I've shopped with them a few times and always had positive experiences.

You never mentioned what happened to the package, was it delivered and stolen?

Are you sure all the blame is on Atlantic? Perhaps they had the correct instructions, but UPS delivered anyway... I know UPS is probably the worst package delivery company known to man.

[JJG]

Originally Posted by md4958

You never mentioned what happened to the package, was it delivered and stolen?

that's what I was wondering too.

In the comments section on their website, I asked them to leave the box at the Local UPS HUB if we were unable to take delivery at the office. 99% of
the time that's what happens. I get an email that a delivery attempt was
made, or I get a call from the hub telling me that I can come pick up my
package.

In this instance that never happened! I was mad because the guy at Atlantic
was insisting that it was probably in my spam box, and that UPS has to be
notified in order to stop redelivering the package! BS! When this was an issue (IN THE PAST) this was the solution that I worked out the the UPS Rep (On the phone) and the local hub, and they always hold my packages if i'm unable to receive them for whatever reason.

So to answer your question, instead of holding them for pickup (which i was unable to do initially because of being out of town) they ended up being
sent back.

Originally Posted by md4958

Sorry to hear you had a bad experience. FWIW I've shopped with them a few times and always had positive experiences.

You never mentioned what happened to the package, was it delivered and stolen?

Are you sure all the blame is on Atlantic? Perhaps they had the correct instructions, but UPS delivered anyway... I know UPS is probably the worst package delivery company known to man.

Originally Posted by JJG

that's what I was wondering too.