no more JR for BR

CigarNut · 05-12-2010, 07:50 AM

If you have had a good relationship with them, especially for a long time I would try to work with them to get it working right. A good retailer is like a good friend. You want to work things out.

On the other hand, you can't have too many friends and I would, in parallel start looking at other retailers so that if I decided to sever the relationship I have somewhere else to go that I can trust.

BigCat · 05-12-2010, 08:18 AM

If I misunderstood you, I apologize, but it seems like an extreme reaction to the lack of a tracking number when they took care of the initial complaint and even threw in a free 12 pack.

captain53 · 05-12-2010, 10:01 AM

This seems like a pretty minor thing other than a CS Agent with a bad attitude maybe. But there are a bunch of good competitive suppliers around these days and no reason to deal with one you are not totally happy with regardless of the reason.

Starscream · 05-12-2010, 03:01 PM

Quote:

Originally Posted by captain53

This seems like a pretty minor thing other than a CS Agent with a bad attitude maybe.

ONe bad CS agent won't keep me from ordering from a company. Remember, there are plenty of good people who do work for the company. I would definitely contact someone about the poor response you recieved from that person. The company needs to know about her.

05-12-2010, 07:50 AM	#1
CigarNut Fck Cancer! Join Date: Jan 2009 First Name: Michael Location: Clermont, Florida Posts: 18,042 Trading: (111*)	Re: no more JR for BR If you have had a good relationship with them, especially for a long time I would try to work with them to get it working right. A good retailer is like a good friend. You want to work things out. On the other hand, you can't have too many friends and I would, in parallel start looking at other retailers so that if I decided to sever the relationship I have somewhere else to go that I can trust. __________________ Need Beads? Need Five Finger Bags? 2 of 3 Requirements for use of the CA Rolodex: 100 posts/ 60 day membership/ participation in trade (trader rating). New members can be added at any time.

05-12-2010, 08:18 AM	#2
BigCat My back is now unwatched. Join Date: Apr 2009 First Name: Colin Location: Metro Detroit Posts: 723 Trading: (5)	Re: no more JR for BR If I misunderstood you, I apologize, but it seems like an extreme reaction to the lack of a tracking number when they took care of the initial complaint and even threw in a free 12 pack. __________________ "Now, I don't approve of dissipation, and I don't indulge in it either; but I haven't a particle of confidence in a man who has no redeeming petty vices." Mark Twain

05-12-2010, 10:01 AM	#3
captain53 Have My Own Room Join Date: Jul 2009 First Name: Dave Location: Lake of the Ozarks & Austin, TX Posts: 1,333 Trading: (3)	Re: no more JR for BR This seems like a pretty minor thing other than a CS Agent with a bad attitude maybe. But there are a bunch of good competitive suppliers around these days and no reason to deal with one you are not totally happy with regardless of the reason.