Opened for inspection?

Just got this reply from Cbid

"Thank you for your email! I’m sorry for any inconvenience this has caused you! We do inspect the boxes to make sure there isn’t any damage to the cigars in general. However, when they are inspected we do have to manually open the box which may cause the cigars to shift while in transit causing damage to the cigars."

They apparently open the box to inspect for damage knowing it can lead to the cigars shifting and getting damaged???

Sounds counter productive no?