Cell phone questions.

Mugen910 · 02-23-2010, 09:33 AM

Quote:

Originally Posted by CheapHumidors

Hey Scott,

Selling customers new lines so that they can get cheaper phones is a practice called "churning" and the people that did it will probably get in significant trouble if you tell AT&T. The reason they do it is because they get higher commission (much higher) and can therefore discount the phone more for the consumer.

AT&T uses a system which should allow you to just pop your SIM card into any compatible phone and have it work (as long as the phone is either programmed for AT&T or it's "unlocked" to work with any carrier).

As for porting the number over, yes you can do that. You'll need to call AT&T customer service and have them help you with that. They should be able to replace one of the existing contract lines with that number.

My last job was training T-Mobile sales reps, so I know a fair bit about this

)

Let me know if I can help further!

The porting issue Scott has is taking a Vonage number to his AT&T number...can that be done?

CheapHumidors · 02-23-2010, 09:58 AM

Quote:

Originally Posted by Mugen910

The porting issue Scott has is taking a Vonage number to his AT&T number...can that be done?

Don't see a reason why not. AT&T customer service will tell him when he calls, but typically whether its VoIP or cell or land lines I've never had trouble porting them.

Mind you, I haven't worked in the cell industry in a few years, but it never used to be a problem.

Mugen910 · 02-23-2010, 10:23 AM

Quote:

Originally Posted by CheapHumidors

Don't see a reason why not. AT&T customer service will tell him when he calls, but typically whether its VoIP or cell or land lines I've never had trouble porting them.

Mind you, I haven't worked in the cell industry in a few years, but it never used to be a problem.

Good to know..thanks.