Customer Service

I agree! I had an issue with a box of Oliva G's last year, sent an email to the company and got a reply back from Jose himself. He said that ALL emails sent from their webpage go to him directly. He offered to swap my box for a brand new one. Later that day, I got an email from the Marketing guy over there (I forget his name) saying that in addition to the replacement box, he'll be tossing in a few extra things for me. Apparently he got the terms "few" and "several" mixed up and sent me a bunch of swag, samplers, ashtray, matches, etc...

Needless to say, I'm now a dedicated Oliva customer and will be for a very, very long time.