UPS frustration

[Tripnastic]

Originally Posted by cigardan

Hi, long time lurker; first post. I just bought the same humidor about a month ago and had a similar problem. The glass was in place, but one of the little wood strips underneath it was hanging loose on one side. I was able to remove the top drawer and push the wood back in place. So far it has held, and the humidity is just about rock solid at 63% with 65% heartfelt beads. They were pretty helpful on the phone, encouraged me to try the reapir, and said they'd replace the humidor if I broke anything while trying the fix.

That's the exact problem I've been having. I was afraid to attempt a repair myself out of fear that I wouldn't get the seal tight enough to keep the the RH steady. I was also worried I would void some type of warranty by attempting self-repair. If no.3 shows up with the same problem I may have to do this.

[cigardan]

Originally Posted by Tripnastic

That's the exact problem I've been having. I was afraid to attempt a repair myself out of fear that I wouldn't get the seal tight enough to keep the the RH steady. I was also worried I would void some type of warranty by attempting self-repair. If no.3 shows up with the same problem I may have to do this.

Hi, Just call them first and make sure they agree to stand behind you if you break something. I forget who I spoke to (it may have been Alex). Btw, it was a bi%^h getting the drawer out.

[stevieray]

FWIW.....If an item is packed properly to begin with, It should arrive at it's destination whether it's delivered by UPS, Fed EX or pony express. Far too often this is one of the shortcuts companies take to cut costs. Just my