Palio Replacement Options?

[kenstogie]

Originally Posted by Kreth

Lately I've been having some issues with my Palio. About half the time, the tabs that slide into the opposite end of the track will fold back, preventing the blades from closing completely and resulting in a ragged cut.
I'm sure the shop where I purchased my Palio would replace it no questions asked, but they're about an hour and a half away. So my question, how much of a stickler is Palio for doing returns through a retailer? Will they do a direct return/replacement?
Posted via Mobile Device

I emailed Palio because one of the emblems fell out and the President of the company emailed me back who was glad to send me a new one. I had it within 2 days and he gave me two. I am sure you could simply send it back.

[kelmac07]

Originally Posted by kenstogie

I emailed Palio because one of the emblems fell out and the President of the company emailed me back who was glad to send me a new one. I had it within 2 days and he gave me two. I am sure you could simply send it back.

Same mere...I emailed Marc (OpusX) and he mailed me a few replacement emblems. But the deal can easily swap it out as well. Great customer service from Palio.