Palio Replacement Options?

LOL, I'm just razzing you guys. Mine fell off my black one and I did not even notice it.

[Volt]

Originally Posted by Kreth

Lately I've been having some issues with my Palio. About half the time, the tabs that slide into the opposite end of the track will fold back, preventing the blades from closing completely and resulting in a ragged cut.
I'm sure the shop where I purchased my Palio would replace it no questions asked, but they're about an hour and a half away. So my question, how much of a stickler is Palio for doing returns through a retailer? Will they do a direct return/replacement?
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I have the newer Palio and the ends of my sliders are doing the same. I swapped out my old one cux the rails would seperate, now this isse. I need to see about sending it in as there are no Palio dealers near me as well.

[kelmac07]

Originally Posted by Volt

I have the newer Palio and the ends of my sliders are doing the same. I swapped out my old one cux the rails would seperate, now this isse. I need to see about sending it in as there are no Palio dealers near me as well.

Your favorite store "Bonds" is an autorized Palio dealer.

[Volt]

Originally Posted by kelmac07

Your favorite store "Bonds" is an autorized Palio dealer.

So their site say, but I have never seen them in there for a swap.....

[GTsetGO]

Originally Posted by Volt

So their site say, but I have never seen them in there for a swap.....

they are, but there is never a big want for them so they cut the stock down. who knows why the want isn't there.

[Volt]

Originally Posted by GTsetGO

they are, but there is never a big want for them so they cut the stock down. who knows why the want isn't there.

I guess to the unknowing the difference a good cutter can make, ehwn your looking at a $3 cutter or a $35/$45 Palio it gets hard to make that big a plop on a cutter. "Some times" buying the better grade item is the cheaper choice. Less mangled sticks, less buying cutters as the blades get dull, the cheaper ones are sloppy and have bad tolerances.....

[Kreth]

OK, I'm impressed. I got an e-mail from Marc @ 7 am. I just need to send the cutter in with a printed copy of the e-mail for confirmation, and they'll replace it.
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[md4958]

Originally Posted by Kreth

OK, I'm impressed. I got an e-mail from Marc @ 7 am. I just need to send the cutter in with a printed copy of the e-mail for confirmation, and they'll replace it.
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Thats Marc for you. The guy is top-notch

[kenstogie]

Originally Posted by Kreth

OK, I'm impressed. I got an e-mail from Marc @ 7 am. I just need to send the cutter in with a printed copy of the e-mail for confirmation, and they'll replace it.
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I hate to say I told you so.... Oh wait no I don't


I TOLD YOU SO.

Palio does it right, that's for sure.

[Don Fernando]

Originally Posted by kenstogie

I hate to say I told you so.... Oh wait no I don't


I TOLD YOU SO.

Palio does it right, that's for sure.

No, I TOLD YOU SO.

[Kreth]

Originally Posted by kenstogie

I hate to say I told you so.... Oh wait no I don't


I TOLD YOU SO.

Palio does it right, that's for sure.

I was pretty confident they would take care of me after reading some other Palio threads. I wanted to make sure I posted their response, because you can never say too much about good CS. Companies like Palio, Cigarmony, Taboo, and CI (to name a few) will continue to get my business on CS alone. As for companies like Avo/Davidoff, well...
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[Volt]

Originally Posted by Kreth

OK, I'm impressed. I got an e-mail from Marc @ 7 am. I just need to send the cutter in with a printed copy of the e-mail for confirmation, and they'll replace it.
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Same thing Marc did for me on my first Palio. More the reason to buy from them than say Davidoff/AVO..... just saying

[Don Fernando]

Originally Posted by Volt

Same thing Marc did for me on my first Palio. More the reason to buy from them than say Davidoff/AVO..... just saying

if only Palio made punches. I pmmed Marc though to see if they have plans for punches in the near future.

If Palio made lighters...my lighter would be a Palio too.

[Volt]

The only thing I typically use at a B&M is a Vector tri pump torch. I want one so bad but right now it would be so excessive for me to buy that I cannot. One day maybe. They light the stick fast and hot, just love them. Pics at the link

http://www.lightersdirect.com/Single...or_Torch.1055/

[poriggity]

Originally Posted by Volt

The only thing I typically use at a B&M is a Vector tri pump torch. I want one so bad but right now it would be so excessive for me to buy that I cannot. One day maybe. They light the stick fast and hot, just love them. Pics at the link

http://www.lightersdirect.com/Single...or_Torch.1055/

I thought this thread was about cutters LOL!
Scott

[CigarNut]

Originally Posted by Volt

The only thing I typically use at a B&M is a Vector tri pump torch. I want one so bad but right now it would be so excessive for me to buy that I cannot. One day maybe. They light the stick fast and hot, just love them. Pics at the link

http://www.lightersdirect.com/Single...or_Torch.1055/

I hae one of these puppies and I love it; when I bring it to herfs I always get questions about it.

[Volt]

Originally Posted by poriggity

I thought this thread was about cutters LOL!
Scott

Yep, typical cigar thread hijack - I are guilty

Originally Posted by CigarNut

I hae one of these puppies and I love it; when I bring it to herfs I always get questions about it.

I wanna herf with you!

[MedicCook]

I can't wait to get my Palio. Waiting for that Esencia package to come out.

[Kreth]

Bumping this back up. I received a brand new cutter today from Palio.
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