Mad as heck at a retailer

How big is the establishment?

My input as a small seller is mistakes do happen. Orders do get screwed up and the smaller the business the harder it is sometimes to keep all the wheels rolling at the same speed. In my case I deal with items that are built to order so there are no its in stock issues and then its not. But I will tell you that the busier I get the harder it gets to wear all the hats. Being the only one who does all the quotes, answers emails, web designs, weekly updates, payments, accounting oh yea and building, you find yourself balancing them all on a priority basis. Not answering emails is never a good thing, but if faced with sitting in front of a computer for 3 hours reading email to find there was nothing there importiant, or packing orders that need to ship, well you make a choice. That all being said, as a buyer, I truly understand your frustration and if we are talking about a site with lots of employees who have specific duties, then let them have it. If its a small site struggling to get it all done, hopefully they learn from their mistakes.

Chas