Palio Warranty...Customer Service?

[pnoon]

Originally Posted by RRocket

My Palio doesn't seem as sharp as it once was, and doesn't cut as nice as it used. It needs to be replaced. I tried contacting Palio via their e-mail about exchanging it under warranty (since there are no local Palio vendors where I live). I've sent them 2 e-mail and still no reply. That burns me up since their website says " If ANY vendor does not recognize this warranty, please e-mail us info@paliocutters.com and let us know."

Heck, I'm just trying to get warranty from them direct, and they won't even reply to my e-mails.

Poor customer service IMO...I'm not impressed in the least.

That is very unusual and unlike the folks at Palio.

PM me your email address and I will contact Marc (owner of Palio) directly and make sure you are taken care of.
Also forward me a copy of the email you sent. My email addy is pnoon @ cigarasylum dot com