Cuban Crafters online ordering.

Originally Posted by CubbiesFan4Life

I made this post to ask for opinions on online ordering

On the 6th of July I placed an order

on the 15th at 3 AM you complained (Complaint #1).

I received a confirmation e-mail but the content of the e-mail was blocked by the Army

Complaint #2

I sent 2 follow-up e-mails during that week to have them send it to a different e-mail address (my civilian g-mail account) so I could ensure the order was properly processed. I received no response

Complaint #3

I finally had to stay up late into the night when the store in the states would be open to talk to someone.

Complaint #4

All they could tell me was the order was processed but they had no way of tracking it, and to call back in a week if I didn't get it.

Complaint #5

Is this a common occurence or did I just get a raw deal?

Complaint #6

then a follow up -

This is actually my 3rd deployment, and average mail delivery is 7 to 10 days.

You COMPLAINED after EIGHT days. You emailed them TWICE in that eight day period (see Complaint #3)

Also what online retailers does everyone here use that has receptive and responsive costumer service?

Obviously complaining about CubanCrafters Customer Service. (Complaint #7)

It is hard when you are 8,000 miles away to deal with people who can't help.

And once again, complaining. (Complaint #8)

That's not an unprofessional attack on your character. That's pointing out the truth.