USPS pisses me off

DPD6030 · 07-15-2009, 01:11 PM

So today I get an email from Xikar. I sent in my 009 punch and my xi3 cutter. Someone along the way from the USPS had opened my package and stolen my damn cutter

I didn't ship with insurance so that's my fault, but don't we all have a reasonable thought that our packages will not be open? Here's the email.

Andrew,

Hello. We received your return package this morning, however it seems like there was a thief along the way. The package arrived partially torn open at the top and all that was inside was your letter, the Punch, and the cutter sheath. No cutter. So if you would please email me back and let me know what cutter you sent in to be sharpened I will have everything taken care of. Thank you.

Kudos to Xikar for letting me know about the stolen cutter and it appears they are going to replace it for free. What a great company. I will continue to support Xikar for their customer service and great products.

Ok venting over.

Volt · 07-15-2009, 01:13 PM

While I use a Palio - +1 to Xikar. That's some customer service.

Mugen910 · 07-15-2009, 01:16 PM

great customer service...

Dukeuni · 07-15-2009, 01:16 PM

I have to agree, excellent way for Xikar to step-up to the plate for USPS' mistake.

csbrewfisher · 07-15-2009, 01:16 PM

It doesn't sound like theft to me. Why would they leave the sheath? It sounds like the box tore open in shipping and the cutter fell out. If anything, they might be guilty of carelessness.

lightning9191 · 07-15-2009, 01:17 PM

Glad to hear Xikar is taking care of you.

bowhnter · 07-15-2009, 01:19 PM

Good to hear there is still some good customer service out there.

Tenor CS · 07-15-2009, 01:22 PM

I have both Palio and Xikar. Both great cutters, both with great customer service. Glad to see they are taking care of you.

marge796 · 07-15-2009, 01:34 PM

From my past experience with Xikar their customer service is top notch.

Chris.....

BlackDog · 07-15-2009, 01:45 PM

Props for Xikar. That's excellent customer service.

Lucky_Hippo · 07-15-2009, 01:50 PM

Glad to keep hearing good things about Xikar!

TheBeard · 07-15-2009, 01:54 PM

Booo USPS, Hooray Xicar.

A big + for Xicar in the customer service column. Being an avid reader of The Consumerist, it's heartwarming to read stories like this.

dunng · 07-15-2009, 02:07 PM

WTG Xikar!

MedicCook · 07-15-2009, 02:13 PM

Great customer service for Xikr, bad service from the post office.

hotreds · 07-15-2009, 02:25 PM

Glad it all ended for the best! I must admit, as sour as I am at the USPS at times, they actually do one helluva job. In many countries, it is the exception, not the rule that your stuff gets stolen.

Considering how much mail they handle, I'd say they do a pretty good job. And, hopefully, when they blow it, the vendor or other party will be good enough to make things right.

All's well that ends well, I reckon!

kydsid · 07-15-2009, 02:28 PM

Well you do have the benefit that USPS is the only shipping service with its own police force to investigate this problem.

St. Lou Stu · 07-15-2009, 02:30 PM

Thats cool..... I hope the dickweed who took the cutter lops his finger off with it.

+1 Xikar

hotreds · 07-15-2009, 02:33 PM

Quote:

Originally Posted by St. Lou Stu

Thats cool..... I hope the dickweed who took the cutter lops his finger off with it.

+1 Xikar

Not unlikely!

Prolly thinks it's a fancy nail clipper!

Azpostal · 07-15-2009, 02:37 PM

Great customer service. I don't think it was stolen but as someone else it probably just fell out of the box. We do a pretty good job at the P.O. but of course you always have bad people everywhere.

heavyd · 07-15-2009, 02:39 PM

That is typical of the great customer service we see in the cigar industry as a whole. What a great bunch of folks

. Don't you wish every industry had that kind of integrity? I do.

07-15-2009, 01:11 PM	#1
DPD6030 Shepard of the sheeple Join Date: Oct 2008 First Name: Andrew Location: The Mitten Posts: 7,166 Trading: (151)	USPS pisses me off So today I get an email from Xikar. I sent in my 009 punch and my xi3 cutter. Someone along the way from the USPS had opened my package and stolen my damn cutter I didn't ship with insurance so that's my fault, but don't we all have a reasonable thought that our packages will not be open? Here's the email. Andrew, Hello. We received your return package this morning, however it seems like there was a thief along the way. The package arrived partially torn open at the top and all that was inside was your letter, the Punch, and the cutter sheath. No cutter. So if you would please email me back and let me know what cutter you sent in to be sharpened I will have everything taken care of. Thank you. Kudos to Xikar for letting me know about the stolen cutter and it appears they are going to replace it for free. What a great company. I will continue to support Xikar for their customer service and great products. Ok venting over.

07-15-2009, 01:13 PM	#2
Volt I'm nuts for the place Join Date: Oct 2008 Posts: 2,799 Trading: (19)	Re: USPS pisses me off While I use a Palio - +1 to Xikar. That's some customer service. __________________ Curing the infection... One bullet at a time.

07-15-2009, 01:16 PM	#3
Mugen910 I <3 Huy Join Date: Oct 2008 First Name: Location Location: First Name Posts: 8,387 Trading: (106)	Re: USPS pisses me off great customer service... __________________ I'm not antisocial, I just think people are stupid.

07-15-2009, 01:16 PM	#4
Dukeuni RIP CS Join Date: Oct 2008 Location: Fields of rolling wheat Posts: 509 Trading: (32)	Re: USPS pisses me off I have to agree, excellent way for Xikar to step-up to the plate for USPS' mistake.

07-15-2009, 01:16 PM	#5
csbrewfisher Welcome to my nightmare Join Date: Oct 2008 First Name: Jerry Location: Colorado Springs Posts: 676 Trading: (10)	Re: USPS pisses me off It doesn't sound like theft to me. Why would they leave the sheath? It sounds like the box tore open in shipping and the cutter fell out. If anything, they might be guilty of carelessness. __________________ http://www.facebook.com/csbrewfisher

07-15-2009, 01:17 PM	#6
lightning9191 I think I'm normal... Join Date: Oct 2008 First Name: Kevin Posts: 1,007 Trading: (8)	Re: USPS pisses me off Glad to hear Xikar is taking care of you. __________________ I eat gummy bears by tearing them limb from limb and eating their heads last.

07-15-2009, 01:19 PM	#7
bowhnter Backyard BBQer Join Date: Feb 2009 First Name: Mike Location: Frisco, TX Posts: 244 Trading: (4)	Re: USPS pisses me off Good to hear there is still some good customer service out there. __________________ "And then one day you find ten years have got behind you. No one told you when to run, you missed the starting gun"

07-15-2009, 01:22 PM	#8
Tenor CS Feeling Better! Join Date: Oct 2008 First Name: Christian Location: Davenport, FL (near Orlando) Posts: 717 Trading: (2)	Re: USPS pisses me off I have both Palio and Xikar. Both great cutters, both with great customer service. Glad to see they are taking care of you. __________________ When the world itself seems lunatic, who knows where madness lies?

07-15-2009, 01:34 PM	#9
marge796 It Just Doesn’t Matter!!! Join Date: Feb 2009 First Name: Chris Location: Topeka KS Posts: 1,624 Trading: (28)	Re: USPS pisses me off From my past experience with Xikar their customer service is top notch. Chris..... __________________ “Don’t talk to me about naval tradition. It’s nothing but rum, sodomy and the lash.” -Sir Winston Churchill

07-15-2009, 01:45 PM	#10
BlackDog Gonna make you groove... Join Date: Oct 2008 First Name: Warren Location: Minneapolis, MN Posts: 2,468 Trading: (19)	Re: USPS pisses me off Props for Xikar. That's excellent customer service. __________________ "We live in the good of this."

07-15-2009, 01:50 PM	#11
Lucky_Hippo A Cigar = 42 Join Date: Oct 2008 First Name: Gary Location: Kansas Posts: 494 Trading: (2)	Re: USPS pisses me off Glad to keep hearing good things about Xikar! __________________ Who wants an orange whip? Orange whip? Orange whip? Three orange whips. -J.Candy

07-15-2009, 01:54 PM	#12
TheBeard Adjusting to the Life Join Date: Jun 2009 First Name: Rob Location: TheFace Posts: 285 Trading: (31)	Re: USPS pisses me off Booo USPS, Hooray Xicar. A big + for Xicar in the customer service column. Being an avid reader of The Consumerist, it's heartwarming to read stories like this.

07-15-2009, 02:07 PM	#13
dunng MassHole Join Date: Oct 2008 First Name: Greg Location: MassHole Posts: 4,719 Trading: (59)	Re: USPS pisses me off WTG Xikar! __________________ MassHole Banter

07-15-2009, 02:13 PM	#14
MedicCook Mila smoked my cigar Join Date: Jan 2009 First Name: Ryan Location: Schaghticoke, NY Posts: 10,946 Trading: (7)	Re: USPS pisses me off Great customer service for Xikr, bad service from the post office. __________________ 27 World Series Championship's "If your wife doesn't like the aroma of your cigar, change your wife.", Zino Davidoff

07-15-2009, 02:25 PM	#15
hotreds Ephesians 2:8 Join Date: Oct 2008 Location: 5 miles past "Resume Speed" Posts: 11,674 Trading: (63)	Re: USPS pisses me off Glad it all ended for the best! I must admit, as sour as I am at the USPS at times, they actually do one helluva job. In many countries, it is the exception, not the rule that your stuff gets stolen. Considering how much mail they handle, I'd say they do a pretty good job. And, hopefully, when they blow it, the vendor or other party will be good enough to make things right. All's well that ends well, I reckon! __________________ God loves you so much, that he made you read this, just to let you know.

07-15-2009, 02:28 PM	#16
kydsid Ditat Deus Join Date: Apr 2009 First Name: Jason Location: Among the Pines Posts: 2,361 Trading: (46)	Re: USPS pisses me off Well you do have the benefit that USPS is the only shipping service with its own police force to investigate this problem.

07-15-2009, 02:30 PM	#17
St. Lou Stu Have My Own Room Join Date: Oct 2008 First Name: Tim Location: Belleville, IL (St. Louis) Posts: 2,304 Trading: (21)	Re: USPS pisses me off Thats cool..... I hope the dickweed who took the cutter lops his finger off with it. +1 Xikar __________________ Pretending to play golf since 1989

07-15-2009, 02:37 PM	#19
Azpostal Feeling at Home Join Date: Jun 2009 First Name: Don Location: Arizona Posts: 511 Trading: (9)	Re: USPS pisses me off Great customer service. I don't think it was stolen but as someone else it probably just fell out of the box. We do a pretty good job at the P.O. but of course you always have bad people everywhere.

07-15-2009, 02:39 PM	#20
heavyd Adjusting to the Life Join Date: Nov 2008 First Name: Dave Location: La Mesa CA Posts: 316 Trading: (22)	Re: USPS pisses me off That is typical of the great customer service we see in the cigar industry as a whole. What a great bunch of folks . Don't you wish every industry had that kind of integrity? I do. __________________ "You can't get to wonderful without passing through alright." ~Bill Withers