Mom's lost a customer today

[mosesbotbol]

Originally Posted by Tio Gato

Mom's is a smallish retailer with two locations on Long Island, NY. Owned by Alex Goldman, who also owns House of Oxford, importer of several lesser known brands. (Carrington, Evelio, Nestor Seconds)

Mom's website is one of those old fashioned types that doesn't appear to be updated like the big guys do. It's one of the only cigar retailer sites that still has a "prices subject to change without notice" disclaimers tucked away in the "terms".

They can put whatever legalese they want on the site, but the reality is if you raise prices on something someone already ordered, it’s going to leave a bad taste in their mouth and they are unlikely to order again.

Mom’s should’ve said they were sold out and credited your friend or just honored the price with a note saying they have gone up in price for the next order. I think what happens is, the person completing the order does not give a rat’s a** about the customer and the owner has no idea their customers are being treated like this.

An email to owner goes a long way. It baffles me in a competitive market (online cigars) & in a shrinking industry (tobacco), that a vendor would be so cavalier in treating customers like they did in this example.