PooPail Question

[pnoon]

Originally Posted by pnoon

So I can link a credit card and/or a bank account as a "reserve"?

If I receive funds, it goes into a "****** account". Once I have a ****** account balance, I can use those funds to send and/or make payments without fees.

Is that it?

Originally Posted by T.G

yes.

yes.

& yes.

Thanks, Adam.

I received some funds this morning and now it makes sense.
Just as I thought from my previous post and you confirmed.

[pnoon]

Originally Posted by pnoon

Thanks, Adam.

I received some funds this morning and now it makes sense.
Just as I thought from my previous post and you confirmed.

Not a happy camper. Getting ready to close my FvckFail account.

So after receiving <$75, I have been informed that my account has had suspicious activity and in order to unfreeze the funds and allow me to do any transaction, I have to provide a photo ID and a bank statement. I've already provided my name, address, SSN, phone number, bank account (which they confirmed as mine), and a credit card.

Are they serious?

I want to close my account but I can't unlink my credit card, unlink my bank account, or even return the money that was sent to me.


I'm fvcking pissed !!!!!!!!!!


.

[Weelok]

Wow, you are having an overly complicated time with poofail. They have never done that with me but I rarely receive funds and mostly pay. Perhaps that is the difference???

I would be annoyed as well.

I just got a letter from the California tax authority asking for photo IDs to validate my refund. I have heard of rampant tax fraud in California and a verification of ID being necessary so I have to assume credit and banking industries are implementing new safe guards to protect people and hopefully that explains your complications or it's just me being optimistic?

Originally Posted by pnoon

Not a happy camper. Getting ready to close my FvckFail account.

So after receiving <$75, I have been informed that my account has had suspicious activity and in order to unfreeze the funds and allow me to do any transaction, I have to provide a photo ID and a bank statement. I've already provided my name, address, SSN, phone number, bank account (which they confirmed as mine), and a credit card.

Are they serious?

I want to close my account but I can't unlink my credit card, unlink my bank account, or even return the money that was sent to me.


I'm fvcking pissed !!!!!!!!!!


.

[T.G]

Originally Posted by pnoon

Not a happy camper. Getting ready to close my FvckFail account.

So after receiving <$75, I have been informed that my account has had suspicious activity and in order to unfreeze the funds and allow me to do any transaction, I have to provide a photo ID and a bank statement. I've already provided my name, address, SSN, phone number, bank account (which they confirmed as mine), and a credit card.

Are they serious?

I want to close my account but I can't unlink my credit card, unlink my bank account, or even return the money that was sent to me.


I'm fvcking pissed !!!!!!!!!!


.

Where did the funds come from (a funded PP account or a bank transfer) and are you sure that it was the funds transfer that set off the alarms?

I've had a PP account for 15-20 years now, so I'm sure things have become more strict on the verification side since then, but I can say that once you get through the documentation, it's really pretty painless.

Modern electronic verification is a bid fickle. I buy cigars virtually every month from JR Cigars to send to the troops, I even have the JR Plus membership, I think I've had to send them a scan of my drivers license like 4 times now, maybe 5. It's like, guys, come on already...

[av8tor152d]

Originally Posted by pnoon

Not a happy camper. Getting ready to close my FvckFail account.

So after receiving <$75, I have been informed that my account has had suspicious activity and in order to unfreeze the funds and allow me to do any transaction, I have to provide a photo ID and a bank statement. I've already provided my name, address, SSN, phone number, bank account (which they confirmed as mine), and a credit card.

Are they serious?

I want to close my account but I can't unlink my credit card, unlink my bank account, or even return the money that was sent to me.


I'm fvcking pissed !!!!!!!!!!


.

Agreed I would be irritated also, I have never seen such a mess with them like this in my 10 year usage, I can say that I have called them with some issues and the customer support has been top notch in my dealings.

[pnoon]

So get this.

Last night, I sent an email indicating I wanted to return/reverse the one receipt, unlink my CC and bank account, and close my newly created PP account. This morning, I get this message back.
We are reviewing your account and unfortunately your account limitation cannot be lifted at this time. We need more information about your account before we can proceed with the appeal process. Please complete the steps below:
· Provide a monthly bank statement for the bank account ending in XXXX.

The statement must show your name, address and account number exactly as they appear in your ****** account.

· Upload or fax a copy of your driver's license/passport. Please be sure that the copy is easily readable and as large as possible. Acceptable forms of a photo ID include a driver's license, passport, or any other government-issued photo identification that includes your date of birth.

Sincerely,

Azeman

****** Account Review


So, I figure enough of this nonsense. I'm going to call. I'm logged into my PP account and click the link to call them. It provides a number and a 6 digit code so that I am identified to them. I place the call. The CSR asks for my first and last name and asks how he can help. I explain the situation. He says, "You're good to go. Log out and log back in". While doing this, I ask him what was the reason for the restriction. He says, "We just needed to verify who you are." Sure enough, my account is fine now.

Can someone explain to me why fvck those knuckleheads didn't just ask me to call instead of asking for a photo ID and bank statement with my name, address, and balance?

[av8tor152d]

Originally Posted by pnoon

So get this.

Last night, I sent an email indicating I wanted to return/reverse the one receipt, unlink my CC and bank account, and close my newly created PP account. This morning, I get this message back.
We are reviewing your account and unfortunately your account limitation cannot be lifted at this time. We need more information about your account before we can proceed with the appeal process. Please complete the steps below:
· Provide a monthly bank statement for the bank account ending in XXXX.

The statement must show your name, address and account number exactly as they appear in your ****** account.

· Upload or fax a copy of your driver's license/passport. Please be sure that the copy is easily readable and as large as possible. Acceptable forms of a photo ID include a driver's license, passport, or any other government-issued photo identification that includes your date of birth.

Sincerely,

Azeman

****** Account Review


So, I figure enough of this nonsense. I'm going to call. I'm logged into my PP account and click the link to call them. It provides a number and a 6 digit code so that I am identified to them. I place the call. The CSR asks for my first and last name and asks how he can help. I explain the situation. He says, "You're good to go. Log out and log back in". While doing this, I ask him what was the reason for the restriction. He says, "We just needed to verify who you are." Sure enough, my account is fine now.

Can someone explain to me why fvck those knuckleheads didn't just ask me to call instead of asking for a photo ID and bank statement with my name, address, and balance?

They figure with all the bullcrap they ask you for your going to call and yell at them anyhow so either way they get the confirmation?? haha well at least it is all straight now.

[T.G]

Originally Posted by pnoon

Can someone explain to me why fvck those knuckleheads didn't just ask me to call instead of asking for a photo ID and bank statement with my name, address, and balance?

Maybe they googled your photo and saw how rude and unattractive you were.

[pnoon]

Originally Posted by T.G

Maybe they googled your photo and saw how rude and unattractive you were.

That could well be it?