DSL help

[shilala]

I hear ya on the modem, brother.
If you have them out again, I'd still ask if they'll just momentarily swap it out.
That way you'll know 100% that it's on their side. Then you can start making serious stink.
They may accept that they've just changed it a few months ago as 100% proof positive.
I wouldn't. I won't bore you with the reasoning, I'd just have them start there next time they come out.
And have all your stuff unhooked back to the modem when they get there.

The only other thing I might do is update the driver for your NIC card.
Maybe flash it if you can.

[DBall]

Originally Posted by G G

I also think it's on their side of the ball too. My stuff is good. Plus the fact that I can take out my whole network with unplugging one Ethernet cable in the back of the modem and still get the same crappy tests with ONLY the desktop that is hardwired tells me it isn't my stuff.

That is what you need to do with the field tech onsite and a higher level repair tech on the phone at the same time (techs have a "bat phone" number they can call into to get a tech ASAP usually). Have him bring a new modem and repeat the hardwired test with that as well.

Ask him for numbers relating to Margins (signal strength - higher numbers are better) and Attenuation (noise on line - lower numbers are better). Also, have them go to your slot and port on the DSLAM and plug in his laptop direct from there and speed test. Hell... feel free to PM me with a date and time and bridge me onto the phone and I'll talk to the techs.

[G G]

Originally Posted by DBall

That is what you need to do with the field tech onsite and a higher level repair tech on the phone at the same time (techs have a "bat phone" number they can call into to get a tech ASAP usually). Have him bring a new modem and repeat the hardwired test with that as well.

Ask him for numbers relating to Margins (signal strength - higher numbers are better) and Attenuation (noise on line - lower numbers are better). Also, have them go to your slot and port on the DSLAM and plug in his laptop direct from there and speed test. Hell... feel free to PM me with a date and time and bridge me onto the phone and I'll talk to the techs.

This is a small company and I am pretty sure there is no higher level repair tech. I do know that my port in the DSLAM has been changed. I would gladly let you talk to the tech but I doubt they would do that either, since most of the time they seem to think anyone that thinks they know more than they do are the devil. LOL. I am shooting for another modem.