Vinotemp... read the whole thread

[Lexxxus]

Well, I was floored today to hear back from "The Supervisor" at Vinotemp. She told me my cooler was not a genuine VT and they would not send me the missing screws.

She said the serial number did not match their records and the Canadian distributor was buying them directly from the manufacturer. He is no longer selling VT and sold his remaining stock to another local company and I bought the last one.

So, in essence it is the 100% same unit (right down to the VT logo and emblem) but just not purchased through their distribution chain. She was incredibly rude to me and told me I should go back to the people who sold it to me.

They finally agreed to sell me the screws. $1 each and $10 shipping and handling. Even though the circumstances were unique she could have made an exception for the sake of customer relations.

I was thinking about getting a large VT dual zone wine fridge for for my home but after this fiasco I will be looking at other brands.

Originally Posted by Lexxxus

I was thinking about getting a large VT dual zone wine fridge for for my home but after this fiasco I will be looking at other brands.

I certainly don't blame you. I guess they don't understand that it's not just about the screws. It's about taking care of your customers. That woman is just full of

[SmokinDuck]

Originally Posted by Lexxxus

Well, I was floored today to hear back from "The Supervisor" at Vinotemp. She told me my cooler was not a genuine VT and they would not send me the missing screws.

She said the serial number did not match their records and the Canadian distributor was buying them directly from the manufacturer. He is no longer selling VT and sold his remaining stock to another local company and I bought the last one.

So, in essence it is the 100% same unit (right down to the VT logo and emblem) but just not purchased through their distribution chain. She was incredibly rude to me and told me I should go back to the people who sold it to me.

They finally agreed to sell me the screws. $1 each and $10 shipping and handling. Even though the circumstances were unique she could have made an exception for the sake of customer relations.

I was thinking about getting a large VT dual zone wine fridge for for my home but after this fiasco I will be looking at other brands.

I would try to go higher in the food chain until you get to someone that will treat you the way you should be treated.

Ask the "supervisor" for their "supervisor" and don't stop until you get what you need. You bought their product, don't put up with any of their crap.

[ucla695]

Originally Posted by Lexxxus

.

They finally agreed to sell me the screws. $1 each and $10 shipping and handling. Even though the circumstances were unique she could have made an exception for the sake of customer relations.
.

Wow, at least she's willing to bend over backwards for customers. Unreal.

[FrequenC]

Not for anything but if I was in your position I would have asked to speak to her supervisor followed by telling her to shove her screws straight up into her descending colon and gone straight to Home Depot to grab some screws. Douche bags like that should not be in Customer Service.

Either way you should still get a hold of her supervisor and relay the whole story to him/her.

Hope you get this sorted out without having to pay $12 for 2 flipping screws!

[lostark374]

talk about getting screwed for screws!!!

[SeanGAR]

Response to my email below:

Sean

Thank you for your email. We will contact Cigarasylum.com regarding this post. (oopsie)

We request serial numbers as a means of quality assurance and this verifies true Vinotemp product. We have been in the business of manufacturing wine cellars for 25 years.

His unit was not a Vinotemp. He purchased a counterfeit Vinotemp and did not purchase from an authorized dealer and wants us to make good on a counterfeit item.

Vinotemp always stands behind there product and has always put the customers experience 1st and foremost.

We recommend you purchase the product through an authorized dealer. If you let me know the area you are located I can recommend a dealer for you.

Thank You,

Alvin Patrick

It sounds like the middleman in Canada is bypassing Vinotemp and buying the units directly from the factory (in China no doubt), sticking a Vinotemp sticker on them and passing them off as real. I could see Vinotemp being pissed at this and not wanting to support this product (since it isn't theirs). Try to get phone support for an illegal version of MS Office to see what I mean. Course, if this is what happened, it would be nice if they would be more clear on what is happening.

[Jay Hemingway]

Originally Posted by SeanGAR

Response to my email below:

Sean

Thank you for your email. We will contact Cigarasylum.com regarding this post. (oopsie)

We request serial numbers as a means of quality assurance and this verifies true Vinotemp product. We have been in the business of manufacturing wine cellars for 25 years.

His unit was not a Vinotemp. He purchased a counterfeit Vinotemp and did not purchase from an authorized dealer and wants us to make good on a counterfeit item.

Vinotemp always stands behind there product and has always put the customers experience 1st and foremost.

We recommend you purchase the product through an authorized dealer. If you let me know the area you are located I can recommend a dealer for you.

Thank You,

Alvin Patrick

see this here explains the situation and i agree with them (vinotemp).

i still believe that could have been explained just like that to the OP in the first place, as well as the offer to sell the screws.

[Da Klugs]

Edited the thread title to a neutral position. Put a note summarizing why in the first post. Bad situation for both sides.